Great customer service
Great customer service, they treat you like family.
By Patricia P.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
607 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 487 reviews with 5 stars · Clear filters
Great customer service, they treat you like family.
By Patricia P.
They are very helpful and friendly people.
By Kevin
This is a great bank. Everyone is so friendly and helpful. I would highly recommend Great Basin to anyone looking for new banking ideas.
By Cheryl
Great Basin is a great place for Car loans and Home Loans, very easy to work with and great rates.
By Kerry
Great Basin FCU is friendly, has great services, and is trustworthy. It’s a great place to bank!
By Brandon
Took a loan out on a private used car purchase. Very easy process and helpful and friendly staff throughout the process. Online banking is very intuitive and simple.
By Crash
Excellent customer service. Great programs.
By Gina
Great rates with a very user friendly app.
By Bryon