Outstanding Credit Union
Outstanding Credit Union! Great customer service, products and fees!
By Bernice
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
607 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
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Outstanding Credit Union! Great customer service, products and fees!
By Bernice
prompt and friendly environment. thank you!
By Candace
Very friendly very helpful.
By Constance
I love the people who work for Great Basin. If In person or by phone, they are extremely nice and helpful. I have relocated to Vegas and will miss the credit union and it’s help.
By Deborah
Applied for a Motorcycle loan and was approved, the process was very straightforward, the people at Great Basin are a wonderful group to work with!
By Terrence
EVERYTHING WENT PERFECT AS USUAL WE LOVE GBFCU AND JENNIFER DENOO AND ALL SHE DO FOR ME AND MY FAMILY THANK YOU
By Stanley
Always excellent, friendly and responsive.
By Kimberly
Anytime I call the Branch I have a pleasant experience with the staff. They are always helpful and have a great attitude! Glad I joined them as a member.
By customer