Responsive and friendly
Responsive and friendly. Great products.
By Dennis
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
607 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 487 reviews with 5 stars · Clear filters
Responsive and friendly. Great products.
By Dennis
Excellent customer service with a phone number and live assistance, even on Saturday.
By Robert
My first time walking into Great Basin FCU, I immediately was made to feel like a valued member. The teller went over any questions I had and also expressed benefits I didn't realize they offered. It was a wonderful experience. Happy to be a member for sure.
By Sonia P.
What else to say, other
By Wanda
Great Basin credit union has great customer services. There building is very clean and they will also try and help you.
By Steven
Very friendly and efficient staff!
By Roy
Missy Gillespie has been very helpful working on my father-in-law's estate and trust. Thank you!
By Kathleen
By far the best bank I have ever used!!! Professional and knowledgeable staff!! And the facility is always clean!!
By Kevin