Great
Always excellent customer service.
By Cathy
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
607 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 487 reviews with 5 stars · Clear filters
Always excellent customer service.
By Cathy
Excellent service
By Lupe
Great Basin is an excellent local bank. The people are very friendly, and the loans are reasonable. I worked with Bank of America for years and they don't have the same level of exceptional customer service. I love my bank. Thanks.
By Peter J.
GREAT BASIN FCU AND YOUR PEOPLE ARE THE GREATEST! I HAVE NO COMPLAINTS WHAT SO EVER!
By David T.
Emily was quick to solve my issue.
By Wendy
Used Popmoney for the first time. GB was concerned about security/ safeguarding my account. I had to call customer service to verify it was me requesting the transaction. The GB rep (Martin?) was enthusiastic, knowledgeable and professional and resolved the issue with ease. Great job! Thank you!
By Tom
Its easy to bank with Great Basin. I like having a smaller "bank" and love their rewards. Whenever I have a customer service person involved they are always very friendly. I've been with Great Basin FCU for over 20 years and will remain with them.
By Mary
Everyone is always helpful.
By Gregory