Fortunately
Fortunately, I do not need to go into the branch very often,but, it is always a positive experience when I do.
By Vicki
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
607 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 487 reviews with 5 stars · Clear filters
Fortunately, I do not need to go into the branch very often,but, it is always a positive experience when I do.
By Vicki
I very much enjoy using BGFCU for my vehicles refinance! I have yet to have any issues and when I do need to speak with a representative, they always provide my service with the upmost respect and courtesy!
By Nicole
Always very friendly staff and great environment
By Aaron D.
I received very good service. Keep up the good work. Thank you.
By Mary
Every time I dealt with anyone from Great Basin they have been very helpful and have had answers to any and all questions.
By Michael
Friendly and fast
By Alvaro S.
Prompt, super friendly staff and easy access with your phone. I love this credit Union and highly recommend it!
By Lacy
Rep did a great job helping me check if my acct number had changed Or not. Thank you
By Robert