Great Basin Federal Credit UnionReviews of greatbasin.org

I had a awful experience with getting a Home Equity Line of Credit. The problem was the old release of property form, from the lending company didn't properly convey transfer authority in accordance to Nevada and county of Washoe requirements. No one on our side of the paper trail informed or instructed Qurom how to do the form correctly. This delayed the entire process for months! I did the best I could, but I'm NOT the lending or processing people who are paid to make the decisions for acceptance of the Title company requirements. I am obviously not that thrilled with your mortgage department. Your staff were courteous and pleasant but lending department needs more training.

Sluggish loan process, makes using cu for purchase clumsy. I really dislike the "if you get a better offer, we will beat it gimmick." Just give me the best rate you can. Hard credit checks to find rate for are not conducive to maintaining good credit standing. Overall not very competitive.

Not happy with the new hours of operation, and half the time the ATMs aren’t working. I am working on moving my accounts.

After 3 different attempts (first on the phone, second in person at the bank, and third via the virtual assistant), I was able to send money to my Navy Federal savings account from my GBCU checking account through Popmoney. GBCU had to reset my account since the first attempt to send money through the external transfer process failed.

We elected a new member and wanted to include him on our bank account signature card, the restriction was so severe that this account was transferred to another Bank. this account was for a non-profit Corporation.

Your location are too far away, for years that has stop me to make mayor banking business with you

Please allow mail forwarding...banks do.

Always issues with ATM at branch also a HUGE negative the inability to add cards to Samsung Pay