Excellent customer service!!
Excellent customer service!!
By Meredith
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
708 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down.We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments.But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones.We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program.Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Gratsi Wine (gratsi.com) has 708 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 597 reviews with 5 stars · Clear filters
Excellent customer service!!
By Meredith
The communication is great and the wine is even better!
By Charity M.
I contacted Customer Service to find out when I could expect my delivery. The response was immediate, professional, friendly and all the information I needed. The Customer Care at Gratsi is amazing!
By Lucy M.
First of all I love their Rose Wine ..it’s absolutely delightful..but most importantly …their customer service department is fantastic. I had a problem with the delivery and this past Saturday and Sunday, they acknowledged my emails…yes..working on the weekends..you guys and gals are the best..thank you for all your correspondence…I’m about to pour myself a glass 🍷🍷 Sherry M. Boston
By Sherry M.
Great customer service and quick to solve my issue on not having to wait all day on UPS to deliver! I can have it shipped to my local UPS location!!!
By Lisa
Prompt, thorough, and professional response. Felt conversational, not scritped.
By David
Joymela was amazing! I submitted an email to update my shipping address and she responded very promptly and was extremely assistive!
By Christopher
Very responsive to questions and felt very valued as a customer.
By Kimberly H.