Monday, November 9, 2026 · Customer reviews of US businesses
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Grandmatee is listed under Clothing & Underwear in Fremont, California.
Grandmatee (grandmatee.com) has 300 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 34 reviews with 1 star · Clear filters
I ordered a pillow for my granddaughter on 6/18/2020, 32.93 was charged to my credit card, Today is July 24th haven't seen no pillow yet.Very poor service, not the way to get customers. Guess i've been played. christine white
By Chris W.
This is the third time I have tried to get a response to my email, money was taken from my account on 19 June and while I appreciate these are unusual times to ignore customer enquiries is not acceptable
By Marilyn K.
Absolutely terrible service. Ordered t shirts the beginning of June- still not shipped and refuse to return my money! They are not bespoke Do not deal with this company
By Pam O.
I ordered a pillowcase RL-10240-12903 on June 11th and to this date July 12th never received anything not even a receipt of my payment!
By Taffy
The worst company to deal with couldn’t get the wording on my granddaughter’s blanket right and sent the wrong size shirts for my grandsons. Will never order again. The company should be made to shut down for false advertisement.
By Wanda M.
Wanted to give a zero but that wasn't possible. This company accepted my order and took payment on the same day, 32 days later I still hadn't received my goods. This was despite their website stating these items were still available. Via a webchat I was advised my order was stuck in 'processing' due to there being a delay in production and I couldn't have a refund. The agent I chatted to was unable to help me any further, it was not their fault, it's the fault of the company. I will never shop with them again
By Denise N.
Saw the add for the grandchildren pillowcase and they answered questions saying that you could change GRANDMA to whatever the grandchildren call you...nanny, nana me maw etc. got to website to order and there was no area to change the heading , called the phone# and you can’t speak to anyone, emailed and got answers that the headings could not be changed. Why do they bother with false advertising ?
By Sheila
No phone number that is of any help. I received my mug in many pieces. and no on to help. Sent emails no response as yet. NOT HAPPY!!!!!
By patricia S.
