Grand Design RVReviews of granddesignrv.com

This isn’t just my problem—it’s a widespread design flaw that’s being ignored. If Grand Design truly believed in their repairs, they’d offer a longer warranty to back them up. For a unit costing around $130k, the fix should be permanent—or the customer should get a replacement or their money back. I also investigated trading this for a new one. They only gave me $49.000 for my 3 year old RV…that alone says a lot! Unless this is made right, I will be very vocal about my experience. Current and future customers deserve to know exactly what they’re getting into. If Grand Design continues treating people this way, they won’t be around much longer. I would run from this brand and these models. To make matters worse I have been letting people know on their FaceBook sales posts what has happened to myself and others. They have blocked me now…they do not want the truth be known to customers current and future. Very sad! I’ve added pictures for anyone who wants to see the reality for themselves

We bought a grand design travel trailer in 2022 and have had nothing but issues since then. It was BRAND NEW and has just fallen apart. First it started with the tip out coming detached from the trailer which caused bolts to come to through the floor and the fridge to fall out. We got it "repaired" and then the fridge came completely out again. The table has broken 2 times, the awning broke, the bathroom fan has issues and our water pump stopped working. It has been a nightmare and a huge money pit. Not to mention it's next to impossible to get in contact with anyone. I will be seeking legal action.

bought a new 2020 fifth wheel RV. it only got used a few times the 1st year. the following year we went full-time. It developed a crack in the sidewall. Upon notifying Grand Design they responded I must have hit something and need to contact my insurance. The crack continued to grow over the next year along with the closet splitting open, the main floor sloped by the kitchen slide, multiple bent gussets, tried to get an appointment for an inspection Dealer denied my appointment when I showed up. I paid $5K to an independent show to make sure it was safe to tow. Grand Designed finally agreed to repair the crack and other issues. Had it over 3 weeks, had to spend it in a hotel. Got it back everything looked good. Not 500 miles later the crack returned. They agreed to fix it again another 3 weeks and hotel. The crack has not come back but, now the entire bottom of the wall is moving when operating the bedroom slide. After several emails they have stopped responding to my emails. This is now a known serious safety issue concerning the structural integrity of the frame . Complete waste of time trying to deal with a company that is supposed to be customer freindly

Grand Design is the worst RV I have ever owned, bought a 2022 GD Transcend with many problems, I thought the bubbles in the roof membrane was the worst until i found the floor was getting real soft, after taking the under panels off I found they used 1/2 inch OSB sheathing that got wet and rotted to a point you could peel it away with your hand. You would think 3/4 inch plywood would have been used on floor not 1/2 inch OSB, what junk.

In the process of having our FOURTH GE air conditioning unit replaced in less than two years. FOUR! And we are not full timers. New Grand Design camper, but we are now scared to plan a trip in the summer just because you can't count on the GE AC working. How stupid is that. I will never buy another RV with a GE air conditioning unit. We like to camp, not go to the shop for repairs. DO NOT buy this product or anything with the GE brand on it. Sad. GE used to be a reliable name.

Had the grand design for about 2 weeks sent it back to lazysdays for a few little problems and 3 weeks later still not fixed grand design blams lazydays and lazydays blam grand design dont know who is at fault but this has been the worst repair experience i have ever had i would recommend not buying grand design or from lazysdays.

This is my second GD RV and first fifth wheel. We are long time campers and I have never had a bad experience when dealing with the mfg’s until now. Our 2023 GD 260RD is inverter prepped so I installed a 2000W Renogy inverter w/auto internal transfer switch. Unless it’s powered up 100% of the time the bathroom gfi will stay energized. Turn the inverter off the gfi trips. Called GD CS and they would not give me any info or allow me to ask a single question with a Tech. I was told to reach out to a dealer so I called Whitehorse RV in NJ where I bought the RV. The man answering the phone was beyond unprofessional, spoke in one word responses and said he could not help me or could anyone else as no one was available. I asked could he have someone at least call me back to answer one question and he simply responded there was no!! A Tech named Kevin who did speak with me after I called back to complain about the first man I spoke with. Kevin attempted to help resolve the issue but was unsuccessful. But he listened and at least tried, that’s all I wanted someone to do. I hope GD reads this because your policy contributed to the ridiculous customer service issue. You couldn’t answer one question? When installing an inverter is it required to keep it powered up 100% of the time or is there a real problem? That question doesn’t violate your liability rule. Why can’t we get a wiring diagram of the model RV we have? What’s wrong with having a Hold Harmless Agreement? Whitehorse RV — you need to seriously retrain some of your staff in dealing with customers who have helped keep your doors open.

I bought a grand design Picked up in November 2023 refrigerator went out in DEC 2024 after SEVERAL trips back to the dealer I received a fridge in July 24, The twelve volt refrigerator Furrion is out. I lost over 2,800 in insulin medicine the first time several hundred dollars in groceries. this is ridiculous NEED HELP with this matter immediately.