grabullReviews of grabull.com

The delivery driver did not follow the special instructions for where to bring my food and did not contact me at all about the food arriving. I do not understand what the purpose soliciting the special instructions are, if they are disregarded. I have no idea how long my food waited outside in a location that I had no idea about. It was 2 hours between ordering and when I spoke to a Grabull representative who told me my food had been delivered to a different location. It was a poor experience.

The food was cold looking to get refunded. Horrible experience.

I was searching for Ana's Taqueria and feel pretty misled by the link I was given. Sorry, but I don't want to order from a third party (whose order was not sent properly to the restaurant so was late) - and the way the Google search results come up are misleading and misrepresentative. I'll be making sure that I"m in the actual restaurant site next time, instead of in a fake link made to look like the actual restaurant.

Grabull is deceptively soliciting reviews by implying I’m reviewing the service of the restaurant I ordered my food from when reviewing there service on trustpilot. I was sent to this review form after receiving an email and confirming I received my food. There is no implication that I was being brought to this form and it’s obvious they are trying to farm more positive reviews on trustpilot by confusing users when confirming they have received their food. Invalidating the score the score on this site for this platform

I made my order inline with grabull. I ordered and paid extra for steamed vegetables to be added to my soup but did not receive them in my order

I went to the restaurant, they never found my order so I had to wait till they made it from scratch.

We waited over an hour past the time for delivery. Called customer service. They said it was delivered. They said I provided a wrong phone number. But I didn’t provide a wrong email address and they was no knock at the door or doorbell ring. The bag of food had been placed on the porch. With no Knick or doorbell ring. So there was no surprise when I did pick it up bugs scurried away from it. Extremely disappointing.

The food took over an hour and a half to be delivered, we were given no update on delivery or wait time, and the customer service from the restaurant was awful. They gave the driver a wrong sandwich in the order, and we realized that it was incorrect after opening the sub up. We get a call from the delivery driver saying the restaurant got it wrong and that'd he'd swap the sub out for us. We explained that we already opened the sandwich and that somebody else shouldn't be given the sandwich, and he said that he'd go and get the correct sub. The restaurant then called me demanding to get the sub we opened, and that they wouldn't give me the correct sub until we gave them back the sub. Overall, it took two hours to get out order correctly delivered. I want a full refund for this debacle, easily the worst customer experience I've ever had.