Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
739 reviews
GovswiftSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Govswift is listed under Administration & Services.
Govswift (govswift.com) has 739 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 91 reviews with 1 star · Clear filters
Not happy that they have charged me $140.00 aust then ive also had to pay $33aust to esta on top So essentially you have charged 140$ to submit a form i filled out when i could have just gone to the Government site direct especially since i had to pay them separately on top. Bit of a scam dont you think. Dont use a third party web site. Just go to the official site.
By glen D.
Scam site, they first off all charge way to much, but most importantly application number was not registered
By Job
Response from Govswift· Dec 10, 2024
Hi Job, Thank you for your feedback. GovSwift is a private service designed to simplify the ESTA process, with fees reflecting the additional support we provide. We don’t have a record of you reaching out to us directly to address this issue. Our team has measures in place to ensure all applications are processed correctly, and we encourage customers to contact us immediately if they encounter any concerns. We will follow up to investigate and assist further. Best regards, GovSwift Team
This is such a scam website!!!! Don’t fall for it I m seriously regretting and crying from regret omg how could I not see it. This website try to imitate the official website and say processing fees which seemed like a valid visa processing fees but it is just paying them money for nothing!!!! I legit could have typed everything I typed in that website into official government website but their website is perfectly crafted to mislead people!!!!!!
By Menzies N.
Response from Govswift· Dec 10, 2024
Hi Menzies, Thank you for sharing your feedback. At GovSwift, we are committed to providing a reliable and supportive service to travelers navigating the ESTA application process. While we are a private company and not affiliated with the U.S. government, this is clearly communicated across our website, alongside transparent details about our service. Our fee reflects the added benefits we provide, such as an intuitive application process, thorough error-checking to help avoid delays, and dedicated customer support to assist every step of the way. We take great pride in offering a service that many of our clients find valuable for its convenience and attention to detail. As a gesture of goodwill, we refunded your order on November 25, 2024. We also take any indication of confusion seriously and work hard to address these situations promptly. Thank you for allowing us the opportunity to address your concerns. We remain committed to delivering a trustworthy and professional service to all our customers. Best regards, GovSwift Team
This is a scam, this website tries to convince you that this is the official US government ESTA application process, while it is not. In addition to the official fee, they charge an outrageous service fee for just forwarding your application.
By PGC
Response from Govswift· Nov 13, 2024
Hi Pieter, we understand your concern, but GovSwift is a trusted private service that supports clients with the ESTA process. We’re unaffiliated with the government, as our website states in multiple disclaimers. Our service fee covers a range of support, including an intuitive, easy-to-use form, responsive support agents ready to help, and prompt assistance if we spot any issues with your application. We aim to make the process straightforward and to resolve any errors quickly to avoid delays. Our quality assurance team will reach out to discuss any questions you might have. Thank you for your feedback, we look forward to helping you.
A bunch of crooks! They have "gov" look-a-like website that makes you think you are on a official website. And you have to pay 95 usd instead of 21 usd. And all positive reviews look like they have been bought. My advice: pay attention and never do business with this agency!.
By Mike
Response from Govswift· Dec 10, 2024
Hi Mike, Thank you for your feedback. GovSwift is a private service created to simplify the ESTA application process for travelers. We’re clear on our website that we’re not affiliated with the U.S. government, and our service fee reflects the added benefits we provide. These include an intuitive application form, careful review to prevent delays, and comprehensive customer support throughout the process. Our goal is to make travel preparation as seamless as possible, and we’re proud of the positive experiences shared by our clients. To ensure complete transparency, we’ve submitted a 50% refund for your order as a gesture of goodwill. While we strive to make all aspects of our service clear, we take any indication of confusion seriously and act quickly to address it. Best regards, GovSwift Team
Never again. Didn’t receive ESTA, no sign of it on website. No email confirmation. Charged 3 times the price as on official website. My advice download the app & book ESTA from there.
By Julie
Response from Govswift· Oct 29, 2024
Hi Julie, I’m sorry to hear about your experience—it sounds frustrating. The email address you provided via Trustpilot doesn’t match any records in our system, so it’s possible this may relate to a different company as our system does send out confirmation emails for every application. If you’d like, please submit a form on our contact page at https://govswift.com/contact-us/ and reference the case number 34904 so we can assist you directly. Looking forward to helping you, The GovSwift Team
DO NOT USE ANY THIRD PARTY WEBSITES to obtain an ESTA to visit the US. You are literally paying them WAY too much money to do something you can literally do yourself. I missed my flight to LA as my ESTA form wasn't submitted on time. Do not use anything other than the official customs and borders website to obtain an ESTA.
By Roisin
Response from Govswift· Oct 15, 2024
Hello Roisin, we’re truly sorry to hear that you missed your flight—that must have been incredibly frustrating. An ESTA can take up to 72 hours to process, which may have contributed to the delay. This is a rare occurrence, and we want to assure you that we take our responsibilities seriously. Our company is dedicated to providing legitimate and reliable services, and we’ve fully refunded our service fee in hopes that this helps in some small way. If there’s anything else we can do to support you, please don’t hesitate to reach out. We’re here to help. - The GovSwift Team
They are SCAM. you pay 100+ dollars for something that is free. Their website looks like the official US custom ine, but it is nothing close to official. Esta costs 21 dollars, I paid 120!
By Del Sordo F.
Response from Govswift· Oct 15, 2024
Hi Fabio, thank you for sharing your feedback with us. We understand your concerns about the cost, and we appreciate the opportunity to clarify our services. Our aim is to provide dedicated support for your travel documents, ensuring that everything is handled smoothly and securely. Please know that GovSwift is a legitimate travel consultancy, and we have no affiliation with internet scams. We strive to be transparent about our services and value your understanding as we clarify our role as a private agency. If you have any further questions or concerns, please don’t hesitate to reach out. We genuinely want to assist you and ensure you have a positive experience.
