connectivity
connectivity can be difficult sometimes particularly in China
By Loren
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
443 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GoTrusted is the Original Strong SSL encrypted VPN service, in business since 2005. GoTrusted turns any public free WiFi hotspot into an encrypted and firewalled hotspot for your computer or device. Browse in private, unblock websites, view video from your home country, send and receive email, and use social media securely when on GoTrusted. Unlike other 'ad-based' privacy or proxy software, GoTrusted's VPN service network is fast without privacy compromising ads. GoTrusted is easy to use on all your devices. With GoTrusted, know your privacy is always protected wherever you connect.
GoTrusted (gotrusted.com) has 443 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 101 reviews with 3 stars · Clear filters
connectivity can be difficult sometimes particularly in China
By Loren
I have a moderate satisfactory level of experience. GoTrusted vpn was difficult to be activated. It unhooked very soon every time when I stop using my computer for a couple of minutes or so.
By Lai K.
I used GoTrusted whilst in China. It seemed to get blocked for the last two days I was there. The connection was fairly reliable for 38 days but it was very slow at times.
By John
All was fine until my ISP moved to IPv6. GoTrusted no longer provided the anonymity I needed so I contacted them. Three times. No answer was received, so as I was effectively paying for a service that didn't work, I cancelled. It's a shame as I'm sure the problem is easily resolved, but they just didn't want to talk to me.
By Dave
Response from GoTrusted· Nov 5, 2016
Hello, We're sorry to hear you were having difficulties. Support should be getting back to you within 24hrs of receiving a support ticket. Sometimes those replies are forwarded to spam/junk folders mistakenly or missed. Please contact us directly at [email protected] if you decide to try the service again and we'll get back to you straight away. Thank you, The GoTrusted Team
I realize that I was in China but I was very disappointed daily with losing service from Go Trusted. Last year it seemed to be a little better. It was a challenge many days to be able to go on Facebook which I use a lot to be in contact with family and friends here in Canada. I can only say, it was better than not having a tunnel but this time I was quite disappointed. Your feed back to me would also be appreciated. I will constantly be going to China so if you can provide me with dependable service I will not abandon your service.
By Rodney
Response from GoTrusted· Oct 29, 2016
We're sorry to hear you were having difficulty with the service. If you decide to try the service again please contact us at [email protected]. We can troubleshoot any connection issues you might be having and provide specific settings for the region in China you'll be in. Thank you, The GoTrusted Team
The service every good, when I had a question or problem is been very fast solved , the vpn wasn't always working in my area in China... But when it happened that worked was quite good...
By gema
I believe I should be the one deciding what is risky for me. It would be a more flexible product if you would let the customer tailor the program to is needs. I need to have a vpn and hidden IP address when sending to the internet but I also need access to my local LAN at the same time. Your product did that at time but it no longer has that ability. So Sad!!
By Charles
There were times when I couldn't connect onto the VPN
By Adrian C.