Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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443 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GoTrusted is the Original Strong SSL encrypted VPN service, in business since 2005. GoTrusted turns any public free WiFi hotspot into an encrypted and firewalled hotspot for your computer or device. Browse in private, unblock websites, view video from your home country, send and receive email, and use social media securely when on GoTrusted. Unlike other 'ad-based' privacy or proxy software, GoTrusted's VPN service network is fast without privacy compromising ads. GoTrusted is easy to use on all your devices. With GoTrusted, know your privacy is always protected wherever you connect.
GoTrusted (gotrusted.com) has 443 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 101 reviews with 3 stars · Clear filters
The VPN system is helpful but also performance is spotty. A system that performs without interruptions would be more valuable. Also, some of my websites do not recognize my personal device when I use the VPN, and utilize more extensive tests on identity when the VPN is up and running.
By David C W.
First one. When you give one week of free use it is free use you don't charges credit card it is mostly the reason I disconnected as I need to be trust with the service Second I was always disconnected and needed to reconnect so I can work
By Nathalie
Response from GoTrusted· Nov 24, 2014
Thank you for your feedback. GoTrusted does not charge for the free trial. You may see an authorization check on your card for .01 cents to verify your billing information is correct, but that should fall off your account after a day or so. The only time GoTrusted will bill you is if you stay on past the 7 days and do not request a cancellation. Thank you, The GoTrusted Team
Worked very well on my IPAD and an Android phone Worked poorly on Laptop with Windows 8 operating system - would frequently disconnect but at other times would remain stable Not clear as to why this would be the case - this is a relatively new laptop - Dell Inspiron 17R I was using it in China so could be any number of reasons
By Aubrey
I had to actually uninstall and install it again whenever it would crack (quite often) Also, when connected, it would disconnect and had to turn wifi off and on for it to work again...
By Andrea
The pricing of the GoTrusted VPN service was good for me, not too expensive. And it worked great on my iPad. But it never worked on my Mac Notebook. Even after countless support calls to GoTrusted and trying many different settings, it would not work. Nevertheless, the support and patience provided by the GoTrusted support team was excellent.
By thatstreetguy
The VPN tunnel works great but it will not be as fast just connecting to the internet. So it gives you privacy but at a diminished speed. I found this great for average internet tasks but when downloaded large files or torrents then it becomes a time issue. If you have a lot of time then no problem but when your in a hurry it's not something you have control over and you just have to wait for you downloads to finish.
By Vinny D.
If you are traveling to China this will be of great service to you.
By Tim.
I was a GoTrusted customer for quite some time, then I got a free six month trial of [external reference], and I was impressed. Good software, performance, customer service. Still, it was more expensive so I went back to GoTrusted at the end of the six months. My experience the second time was worse than before, or maybe I just had a new perspective. I had more dropped connections on both Windows and Mac. Connection speed was good, but I also learned that GoTrusted privacy policies are not as stringent as [external reference], which keeps no system logs whatsoever. I switched back!
By Dennis
