Never got my order
Never got my order. They're crooks. Don't buy!!!
By Jesus
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Poor
180 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Kawaii World Store - Kawaii & Harajuku Store
Kawaii World Store (gotamochi.com) has 180 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
Showing 111 reviews with 1 star · Clear filters
Never got my order. They're crooks. Don't buy!!!
By Jesus
This place is a sham. I ordered my daughter a bts pullover and they sent an aweful pepto pink pullover with no certified bts logo,Pure bs. Review this place and dont buy from this business.
By Yvette Q.
If I had a choice i'd give this shop no starts at all. It's a SCAM. I ordered two lightsticks. According to their shipping policy it takes at least 14 days but after 2 months still no news so i contacted them. They replied with an automated email "I'll look into it." Every time I sent an email, I was replied with the same thing. DO NOT BUY FROM THIS SHOP
By Balqees K.
WOW THIS PLACE IS BAD. ive emailed them 6 times and contacted them via instagram and everything. Ordered since august and they havent responded since.
By Tin C.
Ordered a jacket, never got it. Thank god paypal issues refunds. I emailed them but none of their addys work, their instagram and FB don't work either. DO NOT order from this company.
By Jamie V.
This is a scam! I ordered a doll and it never came! I wrote mails but the only responds I got were that they "look into it". I ordered the doll in May 2019 and it's already November 2019 and the doll never came. Never going to order from there again.
By patience _.
Scam site. Ordered 2 items sep 17th and never delivered. Stay away from this site.
By Irishskinhead X.
LESSON LEARNED.... NEVER SHOP/BUY ONLINE ESPECIALLY GOTAMOCHI I ordered 2 items of BT21 last July2019 until now still no deliveries. I emailed them more than 20 times already and they only replied 3 times and no more. ITS SAD... I WANT MY MONEY BACK.
By Jhasmine C.