ShippoReviews of goshippo.com

Response from Shippo· Dec 3, 2024

Hi Jeff, Thanks for leaving us a review. We sincerely apologize for any inconvenience caused by this and for any frustration during the resolution process. To better understand what happened and assist you further, could you please share your account details with us? You can reach out directly to our support team at [email protected], and we’ll be happy to investigate this matter. Best, Shippo Support

Response from Shippo· Nov 15, 2024

Hi there, Thanks for leaving us a review. We sincerely apologize for the inconvenience caused by the unexpected charges. As mentioned in a notice we sent out to you on November 5th, we identified a system error that led to incorrect billing for address validation services. We've processed a full refund for those unexpected charges and you should now see this reflected on your original payment method. We truly value your relationship with us over the past six years and appreciate your understanding. If you need further assistance or have additional questions, please do not hesitate to contact our support team at [email protected]. Best, Shippo Support

Response from Shippo· Nov 15, 2024

Hi there, Thanks for leaving us a review. We sincerely apologize for the inconvenience caused by the unexpected address validation charges. We understand your frustration and want to clarify that due to a recent system error, incorrect billing occurred for our address validation services. We have since worked diligently to rectify this by issuing a full refund to your original payment method, which you should now see reflected in your account. We assure you that we are committed to compliance and transparency in all our billing practices. If you have further questions or need assistance, please reach out to our support team at [email protected]. Best, Shippo Support

Response from Shippo· Nov 15, 2024

Hi Natalie, Thanks for leaving us a review. We understand your concerns regarding the claims process with XCover, and appreciate your feedback as it helps us improve our product. We've relayed your concerns to our insurance team to review and explore potential adjustments that better align with your needs. If you happen to have any other concerns or questions, please feel free to reach out to our support team at [email protected]. Best, Shippo Support

Response from Shippo· Jul 16, 2024

Hi Shawn, Thanks for leaving us a review. We're really sorry to hear this. At Shippo, we're committed to providing exceptional value through our Web App features and dedicated support. This adjustment enables us to continue improving our services and offering the best shipping experience possible. We hope you allow us to continue to serve you. Best, Shippo Support

Response from Shippo· Jul 16, 2024

Hi there, Thanks for leaving us a review. We apologize for the inconvenience you've experienced while trying to print the shipping label and the delay in processing your refund. Refund requests are processed within 14 business days from the date the refund was requested, provided the label has not been used. We understand waiting for a refund can be frustrating, and we appreciate your patience. If you did not see the refund processed after 14 business days, please contact our support team directly at [email protected] and we will prioritize your request to resolve it as quickly as possible. Best, Shippo Support

Response from Shippo· Jul 16, 2024

Hi Edein, Thanks for leaving us a review. We're really sorry to hear about your experience with our support. We understand how important it is for our customers to receive timely support, and we apologize for the delay in our responses. Your experience doesn't reflect the level of service we aim to provide here at Shippo. If there are any unresolved issues or if there's anything we can do to make this right, please contact our support team directly at [email protected] or give us a call at (415)-779-7447 and we'd be happy to help. Please note that we offer phone support during standard business hours M-F. Best, Shippo Support

Response from Shippo· Mar 4, 2024

Hi David, Thanks for leaving us a review. We’re really sorry to hear about your discontent with our new insurance terms. We understand that a 25% deductible for certain items may seem significant. This policy, however, helps us keep the program sustainable for all Shippo users so we can continue providing our merchants with the best shipping insurance that's comprehensive, easy, and affordable. For clarity, for domestic shipments, insurance for your package only costs 1.25% of your order's total value. For international shipments, insurance costs 1.5% of your order's total value. To put it into perspective, if your order is valued at $500, you would only pay $6.25 or $7.50 to insure your package. In the event that your package is lost, damaged, or stolen and you have an approved claim for the full value of your item, you would receive a reimbursement of $375, in addition to the value of your shipping label. If you have any questions around this, please feel free to reach out to [email protected] and we'd be more than happy to help. Thanks, Shippo Support