ShippoReviews of goshippo.com

Shippo locked our account from using FedEx without warning. We contacted them and they said it was a known "bug" and that it would be resolved that same day. Four days went by without any form of communication from Shippo, so we decided to close the account and transition to ShipStation. After closing the account, Shippo finally responded saying that it was not a "bug" but rather some kind of anti-fraud trigger on their end. This is the fourth issue that has went unresolved in the 3 months of using their program. Save yourself the headache and look for other solutions.

They flagged my newly open account just for using a VPN, then they wanted personal info you only give banks, who the hell they think they are? If increasing fraud in your industry makes you set up additional steps that upset your customers then it’s YOU doing something wrong. There are plenty of business serving customers with way more critical services and they never request that amount of PII. Just look at your competitors(PS), giving you a run for your money! And no, you aren’t a bank!

If you enjoy stress, insomnia, and shouting “REPRESENTATIVE!!!” at your screen until your neighbors call for a wellness check — by all means, sign up. Otherwise? Run. Flee. There are literally thousands of better options out there. I’d get better customer service from a haunted vending machine. Zero stars. Negative stars. Stars have died over this.

Shippo is terrible. I got my account all set up and successfully made one shipment. On the second shipment, when going to print the label all of the sudden my account was suspended without justification. Customer support (Alex) then expected me to go through a ridiculous verification process of uploading pictures of my drivers license etc.

I expected Shippo’s response to my previous review to include the usual justification for their subscription model – something about "supporting innovation" or "delivering the best possible experience." Instead, they painted a cheerful picture about how they’re committed to saving businesses time and money, improving support, and even "earning back my trust." Unfortunately, none of this is true. And since Trustpilot doesn’t allow for back-and-forth dialogue, their polished reply gets to stand unchallenged – despite being misleading. That might be a flaw in the platform itself, but either way, I’m writing this second review to lay out the facts.: If Shippo truly prioritized helping businesses save time and money, they wouldn’t force users into auto-renewing subscriptions disguised as trials. Calling that their “top priority” is disingenuous at best. Regarding their “improved support,” yes, response times have sped up, but only because they’re using AI. And while the initial replies may come faster, they rarely resolve the issue quickly (if at all), meaning it still takes longer to actually get help. Their explanation about the Pro Plan trial was especially frustrating. They claimed that “each user is eligible for only one free trial,” and that they send “multiple reminders” before it ends to avoid unexpected charges. Neither of those things were true in my experience. I didn’t receive a single reminder. I wouldn’t have written either of these reviews if that were the case. Plus, their own statement exposes the predatory nature of their model: “eligible for only one free trial.” After the 30-label limit, which they charge you for, they effectively make continued use of their platform contingent on having a Pro Plan. There’s no real free trial, and no real way to keep using the platform without paying. As for their claim that customer feedback drives improvement: the steady decline in both service quality and customer reviews over the years suggests otherwise. And their comment about wanting to “earn back my trust” or for me to “reach out directly” is completely at odds with the tone of their actual emails. Bottom line: If you’re evaluating shipping platforms, this one is taking on water. There are better options out there – ones that offer real value without surprise fees or misleading practices.

SCAM !! I wrote a really good review about Go Shippo few weeks ago after using their service to ship something. However, after few days, I realized that they made me pay way more than the first payment !! They took money out of my account at least 3 different time in the same day !! I ended up paying the same price that I would have in a real post office.

I had a genuinely disappointing and infuriating experience with Shippo. Despite being a verified government contractor in the USA (SAM.gov registered) and having valid DHL, FedEx, and UPS accounts, Shippo treated me with utter disregard and unnecessary suspicion. I followed every single verification step, submitted valid government-issued ID multiple times, and even had Stripe deduct $1 from my card to confirm billing. Still — Shippo failed to reinstate my account without giving any valid explanation, hiding behind generic responses and “Stripe couldn't verify” excuses, despite clear evidence. To add insult to injury, they said “we’re unable to reinstate your account” after multiple polite follow-ups. Meanwhile, I’ve successfully used other services with zero issues. It’s clear their system is broken, their customer support is rigid and robotic, and they lack the flexibility or professionalism to work with legitimate international businesses. If you run a real company and value reliability, avoid Shippo at all costs. Their systems are outdated, their verification process is flawed, and they are clearly not equipped to support serious business users.

I was looking at a few different providers to change my shipping services to. When I submitted a contact request to Shippo, I made a comment in the notes that I needed to be able to integrate with my eCommerce platform, and to please let me know if that would be possible or not (I included all the information they would need to check if that integration would be possible). When I received the confirmation email, I once again asked them to check if the integration would be possible. Then I got an email from someone that seems to be from the sales team confirming the appointment (although it was not from the person I would be having the meeting with or someone who I would be in contact with in the future, so I'm not sure what their role is or why it is necessary), I again asked them to check if the integration was possible, and to cancel the meeting if it was not. When I finally had the meeting, the representative seemed clueless that this was a concern of mine, and did somewhat promptly confirm that the integration was not possible. Shippo's actions make it seem like they knew from the beginning that the integration would not be possible, but for some reason thought they could get me to sign up anyway if they could get me into the meeting. However, I really don't appreciate my time being wasted when they knew they did not have the solution I needed and not only did I not sign up with them, I'll now be posting everywhere I can to warn others of their shady practices, trying to deceive people into purchasing their service, knowing full well it will not fit their needs.