ShippoReviews of goshippo.com

I was torn between 2 and 3 stars for Shippo I used them for about 2 years to send antiques clocks and other antiques. The problem is they force you to use this scam company called XCover for insurance that is totally PC generated garbage that tells you repeatedly to send more info they already have too be able to proceed with a perfectly legit claim. There is no one to talk to and Shippo just continues to use them making me believe this is one way they make money. Get a hold of Shippo rep and they are sorry and wish you happy shipping etc but why in the world do they not allow customer who sends high end packages to use a better insurance option like insureshield?? Shippo is pretty good besides that and if they ever wise up and dump this trash XCover I might consider going back but for now I switched to Pirate Ship who at least lets customer/shipper to use UPS's 100 for every package then Insureshield for higher amounts and there are people to talk to there to see what they need for a claim to proceed.

I've been using shipping for the past couple of months. I would advise no one to use Shippo for their business parcels - there are more professional companies at one's disposal, or just ship from USPS. I have a professional postal scale. I always round off to the next highest pound. 99% of the time my parcels are considerably less in weight - by more than 6 ounces in weight. Consistently Shippo has charged my account an overcharge for weight - which is impossible. On a couple of occasions I was charged for an oversized box which is also unjustified. Box sizes are exact, size printed on the box, and I don't over stuff. I have a medical supply business, units are well insulated for transportation, I don't stuff my boxes. Today I received a $5.21 surcharge for a shipment made on February 14th! Over a month ago! I've shipped many orders since that date. Dishonest company. Stay away

The recent update is awful and makes everything take longer to process. it used to be a few clicks and done but now the information is more hidden and takes longer to click around

Been using them fine for over a year. Had to file my first insurance claim. My buyer had requested a refund from the platform we used for our transaction. My buyer got refunded immediately. As the item was damaged in transit I couldn't win my appeal. As he got paid, he didn't need me anymore and the platform closed conversations between the two of us. Shippo's insurance department creates a system of small fine prints that NEVER get you to get a claim approved. For starters, they require the involvement of your buyer which is nothing that your buyer ever agreed upon so legally, that's a breach of their own contracting. Then they added on random requirements for my first emailed list of requirements did not have a repair estimate nor have I ever heard of such a requirement nor is it in their own policies or terms of the agreement. Lastly, they told me basically 'tough ****' when I stated my buyer was not cooperating. Do yourself a favor and find anyone else when dealing with shopping insurance.

I have used Shippo for MONTHS, and had been telling everyone about their awesome prices and ease of navigating the site to create labels…then this happened: Shippo sent out an email stating they would begin charging those who were not shipping with correct weight, dimensions, etc., mentioning the pandemic, etc. I found this odd because a pandemic would have nothing to do with people not correctly weighing their packages but I wasn’t worried because I not only use a postal scale to weight my packages properly, but I also specifically purchase shipping boxes from Walmart because Walmart has preprinted dimension measurements on the boxes. Additionally, when I drop them off, I wait and have my packages checked in so that I have a RECEIPT that matches my recorded package weights and dimensions so there is never an issue with my packages. As always, per their policy, unless your shipments are $100 or more, Shippo usually waits until the 16th or 20th of the month before they bill you, which has always been okay with me. Fast-forward to the 20th, and I receive an invoice stating they’d charged my account $24.51 for the 3 packages I’d sent at the beginning of the month and I was happy as usual with their services. Then on the 29th of that same month, I see a sudden charge for $18 made to my debit card from them with no explanation! I go to my online account and not only is there no invoice, but not a single email stating why this charge was made! I immediately contact them via email asking what is this about, as I have receipts from UPS as well as the USPS stating that my packages were weighed properly and the dimensions added correctly so the charges could not have been for that and that they cannot simply charge my card without explanation. After my complaint went unanswered, I went to my bank and filed a complaint for unauthorized charges. My bank refunded my money, but now I know I cannot trust them anymore. It’s one thing to need to recover funds from customers who cheat on their package weights, but it’s another to charge a loyal customer who has been nothing but carefully honest and not respond to their concerns. Update: After seeing Shippo’s reply to my complaint, I never heard from anyone. I have the screenshot of my complaint and I have no problem providing that. There is no mention, however, as to why my account was charged 18.00 out of the blue. As per my initial complaint above, it clearly shows I am very familiar with how their billing works, as I literally recited it verbatim, regarding their charging your account weekly IF it is $100 or more. Again, my shipments for that month came up to $24.51, which had already been rightfully charged to my account. What they can’t seem to explain, even in the response, is why they came the following week and charged my account $18.00 for no apparent reason and after I emailed them requesting an explanation, I received no reply. There is no phone number to call so email is the only way to reach out. I did just that and the email was not returned as undelivered, so someone got it somewhere. My bank returned my funds after their own investigation, so clearly I was telling the truth and was able to show I had not sent any other packages. That said, I am not confident any efforts were made to resolve this matter, but making charges to someone’s account with no explanation is unacceptable. If there is a number to call or a fax number, I’m happy to call to provide proof that I submitted an email requesting an explanation for the unauthorized charge to my account after my invoice was paid in full. Thank You, Roberta

I haven't used Shippo yet, so the review isn't about that aspect. I haven't used them yet because I haven't gotten a response to talk to someone about their plans and their per label charge. The main complaints I read about this company is about the Customer Service. You know what they say about First Impressions. I'll stick with the company I use now. Apparently Shippo doesn't need the money or their CS people are that into doing CS.

I not impressed with Shippo! I have used other discounted shipping vendors for quite a while with my WooCommerce WP site and when Shippo started advertising to me on social media I thought I'd give them a try. I was happy with my other vendors. I just wanted to see if perhaps my experience was more seamless from store to label, etc. Personally, I found Shippo's site to be more cumbersome than my other vendors who made label creation and quotes more effortless. I also could only add pounds and not ounces in Shippo or had to set the label rate weight up as a decimal, whereas Pirate Ship allows for both pounds and ounces and rounds as needed with the software. BUT HERE'S THE DEAL-BREAKER FOR ME WITH SHIPPO... They put a $25 charge on my CC for 7 days when I added a new card and then gave me some BS that it was to make certain I had a good card and could also cover the first label cost printed. SORRY but NO WAY IN HELL! A $1 hold charge on my card is acceptable to see if it is legit but NOT $25. So, let me get this straight -you sit on my money for 7 days until you tell me it is okay to accept you as a vendor (don't think so). SHIPPO got this all wrong and has lost my business forever based upon this stupidity of a business idea alone. What is their upper management thinking, is my question? Pirate Ship offers the same EXACT PRICING as Shippo and the platform is so much better too. THANK YOU PIRATE SHIP! You have a long term customer because like any business, I also have to watch my bottom line. Shippo loves to cut into your immediate cash flow and as a small business, $25 bucks is $25 bucks for somethnig as stupid as that kind of hold on a credit card. Use Pirate Ship or Parcel Monkey. I have used both with very much success in both great delivery and price and have never had issues with either or on any level. You're crazy is if you go with Shippo - GOOD LUCK! UPDATE: What their CS FAILED to tell me is that they bill weekly and this is the reason for the initial $25 charge on a CC. Had they just led with that and been knowledgable to say that I would have totally understood the reason for such a higher charge over other companies. It is kind of nice to have the option to be billed weekly but that is not easily seen when you sign up for a Shippo account. There is a huge disconnect between communication with Shippo's CS and this can casue them to lose customers in my opinion. It drove me off until I truly understood. And understanding only came from a general auto email saying I would be billed when I either surpassed $25 worth of shipping or within a week. I hope Shippo can get it together as they are not as bad as my review initially stated. Even a follow up email and my frustration landed on another employee who still did nothing to touch upon my concerns or explain more. Therefore, Shippo still only gets two stars. If weekly billing is not somethnig you need go with Pirate Ship. They are the same exact prices and super easy. You can also import any WooCommere orders as well.

the product is ok, but contact options are terrible. there is no online chat or phone number, if you have an urgent query like your account is on hold due to the stupid credit card renew not working [you get no pre-warning that your credit card is about to expire - just an alert once it is already too late!], you just gotta send an email then sit and wait [24 hours now] while your packages go nowhere :(