goprogram.comReviews of goprogram.com

They dont even deserve one star! Worst company ever! When you need help you cannot reach a person for help. There is the number on the back of the card that you can call which only provides automated services. I have been trying to log into my account to check balance and transactions to see where funds have gone because I feel like money that was added to my account is missing but now I cant login to see withdrawals etc. My user id is correct and I even changed my password, again, but the page continues to reload back to the sign in page. I managed once to make it onto the website and just as I went to check my account transactions the screen cut off and I was brought right back to sign in page. Ive tried my laptop with safari and google and my phone with safari and google. This company is very sketchy.

Can't believe child support services gave this horrible business the ability to control funds of the most vulnerable people. Words can't express how terrible this company is, absolutely no customer service. Total disregard for the families that are supposed to being facilitated to. This company is HORRID.

After 50 minutes as we speak, still no response getting an issue taken care of. Who is this company and why screw with us for bills need to be paid. I only wanted to get a little help after going through the rigorous time applying for unemployment. I would appreciate the help of anyone is available.

I wish I saw these complaints before hand. Do not use this card company. I keep ordering expedited cards paying $13 every week. Hell no worse company ever. The cvr number keeps rubbing off, makes the card no good. It’s saying I have exceeded my limit when I didn’t use it for the day, and it’s declined at restaurant to many times. Do they even care to fix the problem

I have a huge problem with my account. I have called 5 different numbers for "customer service" but only get to the same menu from all 5. There is no option to speak to anyone. Now I can't even login. I have tried everything I can think of to no avail and can't get to my $3600! I am not surprised by their rating. They literally have no customer service!

Called to enquire about some suspicious debits on my account. Unemployment was depositing funds and then the next day they were being removed. According to Unemployment, the funds had only gone out so I was concerned that there was fraud or something wrong with the account and the credits were being rejected on their end. The first woman I talked to was polite and transferred me to this guy who was not. Almost immediately he seemed frustrated by my speech impairment as I tried confirming the personal information he was demanding. I attempted to explain that it was not the phone cutting out but he interrupted me and asked if this was about deposits. I tried to explain it was the debits I was concerned with and he interrupted me again to tell me money was being deposited. He then read each deposit line by line to me as if I was a 2 year old child. I tried again to explain it was the debits and he again cut me off and began lecturing me that they only processed the payments and were not unemployment as if I did not know the difference. He refused to let me ask any further questions and instead kept talking over me without taking a breath, telling me how it is not their responsibility to handle any issues with the transactions. I became so upset at the level of disrespect I ended up hanging up with a choice word as he was still droning on. My question is still not answered. I still do not know what the error message means and whether this is fraud or not.

The customer service is horrendous. IF they answer the phone, they have ni intent to help you. They talk down to you because you are receivng some sort of benefit or government payment. I called three times in one day, and after sitting on hold, was hung up on twice, and the third time was transferred to a supervisor, because Tammy, who canniot hear, has constnt computer issues, and loves to leave you on hold for 10 mins at the time, decided that she is too lazy to address my concerns. Latarsha gets on the line, and first says that my program is not in their system. I told her Tammy just pulled it up. She huffed and puffed, back on hold I went. I told her that I moved and that I need to know where my card is. She asked for the address that was on file, I gave her the same address that I gave everyone else, and she told me go back to the agency because the address is incorrect. She never said current or former address, was EXTREMELY rude, and got on the line with no intent on resolving the issue. How did they get a gov't contract? They are literally the rudest, nastiest customer service agents that I have spoken to all year. Its sad that customers have to go through them to not get their issues addressed. I will be contacting my Governors ofrfice to let them know the quality of contractors that they are using

My mental health is declining bc of this card. I can’t set up direct deposit. The bank they recommend to use doesn’t exist around me so I have to withdraw from an ATM everyday after 24 hours bc of the atm withdrawal limit. Life is hard enough. Fee after fee. It’s crazy! I’ve called customer service. Used the app. Went online. All useless.