gooseheadinsurance.comReviews of gooseheadinsurance.com

I had Goosehead for my home and auto insurance for several years. My broker, Phil Hernandez, was once excellent, and I referred business to him regularly. Unfortunately, something changed. He became unresponsive and unreliable, and I experienced serious concerns regarding honesty and integrity. When I contacted Goosehead directly for assistance, they declined to intervene. My experience over the last year or two with the company was COSTLY and disappointing.

I started using Goosehead in TX. Moved to NC in 2022. I have tried two separate agents and have had terrible service. They both responded until I signed up with them, after that communication was poor to nonexistent. I would give this company less than 1 star if I could.

I insured my building at 150 W Main Street, Newcomerstown, OH 43832 through Goosehead Insurance with agent Mikel Compston on July 26, 2024, for a premium of $3,277. After selling the building on March 18, 2025, I requested a refund for the unused portion of the policy. Although I was informed that a refund check had been sent, I have not received it to date. Despite several email exchanges, the issue remains unresolved. This has been a very unprofessional experience, and I am disappointed by the lack of follow-through from the agent.

DO NOT USE THIS AGENCY! I had an incredibly frustrating experience with this agency that I feel compelled to share. From the start, Matthew sold us the wrong insurance policies for our short-term rentals. They sold us one with Steadily, only for us to receive a notice of cancellation just a month later because, surprise, they don’t insure the type of properties we own! To make matters worse, they sold us a policy for our primary residence from a company called Sagesure. We found out after we paid in full that Sagesure was going to require an in depth inspection of our entire home inside and out! This was not communicated upfront, and we felt pressured to pay in full immediately even though they weren’t set to start for 2 weeks. We expressed our concerns to our broker about the inspections and the rush to pay, but our feedback fell on deaf ears. This entire process felt deceptive and quite unprofessional. We trusted this agency to guide us through an important decision, and instead, we were left confused and dissatisfied. Do yourself a favor and steer clear of this agency if you value transparency and legitimate business practices!

The most rape in the insurance broker .I would give them -10.please don't deal with them .if I write my very very bad experience I need to write pages .The one I deal with located in west lake,Texas.I am going to report them to Texas AG and the consumer protection agency.

Absolutely horrific customer service. My original Agent Justin Turner did not follow through on several activation/cancelation requests since July/August, and instead he told me to go call the parent company Bamboo. Had to talk to 2 reps at Bamboo to help me - one did with the CA Fair Plan after 1.5 hours on the phone with her. The first rep I spoke to knew nothing about the CA Fair Plan. Then they said they couldn't change their own supplemental homeowners insurance policy per my request - when I requested to lower coverages. I also requested a change of agent with Bamboo twice and they did not follow through with that request. A Goosehead supervisor then contacted me after I left two survey responses, and when I responded, he never follow up with me. Another Goosehead agent hung up on me when I asked to be transferred to the supervisor. I don't know how they stay in business.

Goosehead Insurance - Luke Collins (Serving Arkansas, Oklahoma & Texas) - Extremely poor customer service. Moved here and actually signed up for auto and home policy using this agency. On several occasions, trying to reach our agent we were told they would get right back to us. But they never did. I always had to track them down. They also did not follow up on homeowners when the lender inquired about our insurance - on two consecutive occasions. Then when I finally cancelled with them, the actual insurance company was not notified of our cancellation. So we were going to be billed again. The agent's response? "Well if that happens let me know and I will help you fix it." Yeah, right! When I asked the agent about this I was lied to about it. Glad to be able to go back to a better company without a do-nothing agency. What a scam. I do not recommend this agency.