GoodRxReviews of goodrx.com

Not good. Communication is poor; provider will end visit without letting you know or understanding the outcome. Seems like malpractice and fraud when you pay for a visit and don’t receive proper service or a prescription. Do better or don’t offer this service

1/10 do NOT recommend Care practitioner responded, provided a rx that I am allergic to, then closed the visit and went silent. No one to call. No responses in the chat. Very frustrating when you have no way to get actual care. This is like using an AI bot for care. Hey ChatGPT, how do you treat xyz. If that is the level of service you are looking for, this is it. If you want to have ANY communication or clarification, good luck. This should be discontinued. The only way I got a response was to pay for a new visit. Update: Even GoodRX’s reply lacks attention to detail. I didnt ask for a refill and was not told to go to the dr. I simply needed a different medicine as I am allergic to the one they provided, which was never a question on the intake form and should be asked before blindly prescribing stuff and then never responding again. No explanation for being ghosted, for the lack of any conversation with the provider, etc. Still no reply in the chat they tell you is the only way to communicate with them. Will update on whether I get a refund.

Absolutely trash. I have been waiting well over 24 hours for a response from their "care team". No response still. I have a prescription in limbo with no way to do anything about it. And don't think about calling, there's no way for the GoodRx team to do that. They simply gave me instructions to send a message "Attention Care Team", but that doesn't work, either. I will NEVER use this service again, and I will NOT be recommending it to anyone I know. I will also be requesting a full refund for this service.

I went to CVS pharmacy in Cedarhurst NY and showed them the goodrx coupon. They tried to process it and I was told the system does not accept the Group (GDX12). The coupon was useless.

Awful. I understand their system isn't an instant messenger, but it really shouldn't take 4+ hours in-between each message. The site itself is broken or something, I cannot find the "view prescription" button they're referring to anywhere. I thought maybe the site isn't mobile friendly, but still couldn't find on desktop. Even tried the app. I tap where it says "care," just a white screen. I'm so frustrated. I wanted to try to pick up my prescription today, but everything is closed now.

I’ve always gotten a prescription with no issue. Ms Tina didn’t take out the time to properly send messages, very late responses and eventually stopped replying. Her customer service SUCK!

the service is lame and they dont pay attenten to what you say. it is almost like they just copy and past auto replies. what can you expect from a service thats 10 bucks. i dealt with Candice Reynolds a slow witted RN i asked real questions and she gave wrong answers and even mixed up a med i asked for. then when i asked to speak to a doctor, she got butt hurt and left the chat. then, Kern S., Patient Support, messaged me a day later and said i was "disrespectful and threatening". smh and had the convo right in front to see and still said that. no she saw my pic seen that i was black and automatically said i threaten some one. if you need a simple script then i can see using this service but anything serious they are filled with soft minded raciest people. deal with them at your own risk. ***UPDATE*** yall miss the point entirely, and from the looks of the other reviews yall do that alot. the point was not the refund the point was the service. there is a chat that i'm sure saves what you write and somehow the lady still said i was "disrespectful and threatening" for asking to speak with a doctor. your customer service is terrible bottom line.

rebecca the provider is great, but goodrx as a company sucks! Why do you have agents answering the phone that can't see prescriptions? I know it is because of HIPAA, but you need specialized agents or something because if a change needs made it is literally impossible to get it done. What's even crazier is the phone agents can't call the goodrx providers. So I, a non-medical person have to ferry between the providers who are busy with new patients and the phone agents to tell them what people in their own company are doing! The regular agents just say they can't see my scripts. They send you to live chat. The chat people don't read the notes before them so they just reply generically. If you are going to offer telehealth, your support needs access to prescriptions. I as the customer shouldn't be the middle man communicating betweent departments of your company about what is going on.