GoodRxReviews of goodrx.com

Santa Monica, California

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The Fair Hearing score

4.2/ 5

Great

4,044 reviews

GoodRx4.2Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

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GoodRx (goodrx.com) has 4,044 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.

Also known as: goodrx.com
Website: goodrx.com
Category: Pharmacy & Medicine
Location: Santa Monica, California
Listed on The Fair Hearing: 2026

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GoodRx reviews

Showing 118 reviews with 3 stars · Clear filters

Aug 21, 2026
The cost is much more than others now.
The cost is much more than others now.
By Deborah
Response from GoodRx· Aug 28, 2026
Hello Deborah, thank you for your feedback; we hope you find what works best for you!
Aug 21, 2026
Ok but not great
There is very little attention paid to customers. Once they screwed up my prescription by not adding a diagnosis and it took several days to figure it out.
By Kristen
Response from GoodRx· Aug 28, 2026
Thank you for bringing this to our attention, Kristen. If you ever run into an issue with a prescription, please give us a call. We'd be happy to help! We can be reached at 855-268-2822, Monday through Sunday from 6am to 9pm CT.
Aug 21, 2026
Good service but your pricing is way…
Good service but your pricing is way out of date. I’ll be moving to a different service soon.
By Jonathan
Response from GoodRx· Aug 28, 2026
Hello Jonathan, if you ever run into an issue, please give u a call. We'd be happy to help! We can be reached at 855-268-2822, Monday through Sunday from 6am to 9pm CT.
Aug 21, 2026
I struggle with the AI piece
I struggle with the AI piece ..no humanism!
By Customer
Response from GoodRx· Aug 28, 2026
Thank you for your feedback. If you are in need of support, please call our team at 855-268-2822. They would be happy to help!
Aug 21, 2026
Not as good as they used to be
Not as good as they used to be. They just barely acknowledged me as a patient, promised a specific medication and milligram, in writing. When I received my prescription it was half the dose but the price stayed the same. That would have never happened in the past. The pharmacist completely ignored me and decided what he/she wanted
By Ralph
Response from GoodRx· Aug 27, 2026
We would like to look into this further, Ralph. Please give us a call at 855-268-2822, we're available Monday through Sunday from 6am to 9pm CT.
Aug 21, 2026
I didn't read that there was an extra…
I didn't read that there was an extra cost for the prescription. It was hard enough paying 149.00. I really needed to increase, but could not afford.
By Marie
Response from GoodRx· Aug 27, 2026
Thank you for your feedback, Marie. In case it helps, we also provide information and links to the manufacturer coupons and other resources below the coupon listings on https://goodrx.co/savings.
Aug 21, 2026
I've had troubles getting my scripts…
I've had troubles getting my scripts called in to the pharmacy in a timely manner. I'll have an appointment and then something happens that requires me to call it again. There appears to be a disconnect between getting the script approved and getting it sent over to the pharmacy. I'm actually discontinuing my plan.
By Jennie
Response from GoodRx· Aug 27, 2026
Thank you for providing your feedback and bringing this to our attention, Jennie. We're sorry your experience wasn't the best and we will use your feedback, so we can improve our services.
Aug 18, 2026
No communication
Well the last two months I haven't been prompted to set up my next months prescription. Feb thru May I was prompted to start the process to get the next months prescription and everything worked perfect. I never missed a beat with my Wegovy pills. Well June and July I was never prompted to start the process to get the next prescription, and in July I missed over a week of Wegovy. It looks now like Aug is going the same way as June and July.
By Michael
Response from GoodRx· Aug 24, 2026
Thank you for reaching out Michael, we would be happy to look into this for you. Please email us at [email protected] with screenshots or a screen recording of the issue you're experiencing, your full name, and the email address associated with your account.

GoodRxReviews of goodrx.com

Rating distribution

What customers rate

About GoodRx

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GoodRxReviews of goodrx.com

Rating distribution

What customers rate

GoodRx reviews

The cost is much more than others now.

Ok but not great

Good service but your pricing is way…

I struggle with the AI piece

Not as good as they used to be

I didn't read that there was an extra…

I've had troubles getting my scripts…

No communication

About GoodRx

More in Pharmacy & Medicine, California

Two Moms Buy Test Strips

Myedpill.Us

Imbue Botanicals

Hempoilsuperstore

GoodRx reviews

The cost is much more than others now.

Ok but not great

Good service but your pricing is way…

I struggle with the AI piece

Not as good as they used to be

I didn't read that there was an extra…

I've had troubles getting my scripts…

No communication