Better than insurance
Better than insurance
By John
Response from GoodRx· Jun 22, 2024
Thanks for letting us help you save, John!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,044 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Find savings
GoodRx (goodrx.com) has 4,044 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,950 reviews with 5 stars · Clear filters
Better than insurance
By John
Response from GoodRx· Jun 22, 2024
Thanks for letting us help you save, John!
I had a charge for GoodRx Gold and could not find an account it was attached to so I couldn't cancel it. I called and spoke with a polite, clear and patient customer service representative who did appropriate tier 1 troubleshooting, and when she could not get the answer she told me she would escalate my issue and that she would call me back in 10 business days. To my surprise she did actually call me back a week later, my issue was resolved, and they gave me a refund! It really wasn't even their mistake. I have never had a customer service experience that good.
By Debbie C.
Response from GoodRx· Jun 22, 2024
We are so happy that our customer service was able to help you and that you had an enjoyable experience, Debbie!
The price savings
By Ray
Response from GoodRx· Jun 12, 2024
Thanks for letting us help you save on your scripts, Ray!
I saved $400 on one Rx !!!! This is amazing. I couldn't afford it without you GoodRx
By Audrey
Response from GoodRx· Jun 12, 2024
Those are incredible savings, Audrey; congrats!
Efficient, thorough, effective. Plenty of follow up. Great experience
By Skr
Response from GoodRx· Jun 12, 2024
We're glad to hear you are enjoying your GoodRx experience!
It’s a simple to use, yet comprehensive and efficient program. One of the best factors is that it frequently saves me money in lieu of my insurance coverage.
By Edward
Response from GoodRx· Jun 12, 2024
We are thrilled to hear the GoodRx services have been working well for you, Edward!
Amazing customer service! Fast, pleasant, efficient. I didn't know that getting medical help could be such a great experience.
By Amity B.
Response from GoodRx· Jun 12, 2024
We're glad you enjoyed your GoodRx Care experience, Amity! We hope you are doing well.
Great program that provided discounts on prescriptions and is free!
By John
Response from GoodRx· Jun 12, 2024
So glad you've been finding saving opportunities, John!