GoodRxReviews of goodrx.com

Dislike switching pharmacies. Safeway to CVS switched because excellent employees at Safeway/ they quite Worse at CVS. Also no internet hook up at CVS to show gold RX Trying to save $$$$$ I am Back at Safeway. Called your customer service No help !!!! Needed brand for Synthroid told me i could not get it. and i could not cancel Gold since I had it for 30 days. When I signed up I was never explained this. Very rude. Wanted more info on meds but was so difficult I hung up. I hope by going back to Safeway all ok. Please have a supervisor call me. I originally asked for call back. 415-515-0486 I paid for a year in advance. Is there an auto memthat I cannot cancel More to my experience.

Pricing is so inconsistent. To the point that sometimes the GoodRx Free has better pricing than my Gold account. Also, disappointed that you could not work things out with Kroger. They have a large presence in our market.

Price is not always honored at the drugstore. When you call you don’t get anyone to answer their phone to help.

Giant Food pharmacy no longer listed.

I don't like how the prices are different every time I use it

I used this for my GF for years, it was great but over the last six months it has went downhill fast. You used to be able to see your saving at different stores and the offers the stores carried. Now you just get prices at different locations in your area and half of them "DO NOT" honor or take Goodrx discounts. coupons or the Gold membership you pay for $9.99 a month giving you 90% discounts, it doesn't work. Being on fixed income trying to find a better price is hard for some. Pharmacy list is not accurate, it may tell you they are a Goodrx pharmacy, but you call and ask them they tell you NO real fast. Kroger has dropped them, Winn-Dixie most have closed, nothing updates. PC website is different than mobile version. I talked to customer service over phone telling her the steps I took she said she didn't see any of those on her PC, but when she went to mobile she saw what we were talking about but not the pharmacy in my area it listed. Goodrx, not anymore for me maybe for some it does help and that's great, but not like it did when it first appeared on the market. I paid $42.00 for a few prescriptions at Kroger using Goodrx Gold card I paid for monthly. Last month I used them the prices doubled and the following month it was still climbing. This doesn't include Pregabalin (Lyrica) which is overpriced anyway. I don't have time to spend looking for a different pharmacy to call my prescriptions into every time I need a refill. Doctors usually like to call all refills into one pharmacy not multiple at least mine does. If it works for you that's great if it doesn't then you are not alone. Update to reply from GoodRx: Thank you for your reply but not all Pharmacies you have listed accept your discounted medicine coupons. I ask before going to their location. I talked way over 45 minutes with GoodRx and the pharmacy on your list that the representative failed to find on her end to accept the prices I was quoted from your website and was told NO they do not accept your GoldRx membership card because it is still discounted coupon pricing and they do not accept it but, they do offer in-house pricing which is still high. transferring my prescriptions to another location as a solution doesn't fix the guaranteed price on my app, I was told using the GoldRx membership card which I paid for, at a local pharmacy NO several times. Like I said if it works for others that's great, but for me and my family NO. Thank you again for your reply,

Went through the whole process and got a prescription written, but their system had an error and never let us select a pharmacy. After that, all we got was a repeated error messages saying they couldn't find a coupon for our pharmacy, but they had never let us choose a pharmacy. Tried for two days using chat and called them 4 times but no one was able to do anything to correct the issue. At this time we still do not have the prescription sent to a pharmacy. Their customer service is worse than zero! UPDATE: After 5 phone calls, and multiple chat messages, GoodRx finally called the prescription in to the pharmacy manually. We got the prescription filled and were able to use the discount coupon. So in the end they came through, but the aggravation, frustration, and worry over getting the prescription we needed was stress we certainly did not need. GoodRx needs to improve its customer service. The people you reach when you call the numbers try their best, but they do not have the capability to correct problems like we had.

Sometimes the prices are less with The regular GoodRX than the Gold that I pay for. Don’t know if it’s worth paying for the Gold