Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,375 reviews
Good DogSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!
Good Dog (gooddog.com) has 3,375 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 142 reviews with 4 stars · Clear filters
Buying this puppy was an easy purchase with Trustpiolot. Quick and relaxing. The breeder made it very easy as well and the experience with her was smooth and she has been very helpful with all my questions. This puppy is a precious, bouncy baby girl! My only complaint was the total $350 hidden fees. That was a shock!
By Bev
The concept of "Good dog" is terrific. It adds an extra layer of protection for breeders and buyers alike. Buyers have the security of knowing they're not being scammed, and breeders know that the interested party isn't wishy-washy and is serious about a puppy. With that said, however, Good Dogs fee are way too high. I dont know how high they are for the seller, but they are definitely WAY TOO HIGH for the buyer. I wouldn't mind so much to pay the fee if you actually got something out of it. Like, a new puppy kit, or coupons, or a key chain... LoL! But NOPE! You get run of the mill puppy info in a text. $500 in fees, plus the cost of the puppy is ridiculous.
By Michele
Response from Good Dog· Nov 30, 2025
Hi Michele, Thank you for reaching out! We appreciate your feedback about our Protection & Support fee. We'd like to clarify that this fee is entirely optional—you can always choose to pay on Good Dog with zero fees. Many new puppy owners find value in the benefits it provides: -Payment Protection: Your payment is protected, giving you peace of mind that we'll step in to help resolve any issues that might arise. -Support: We provide lifelong support from our expert team, including veterinarians and behaviorists, who are here to guide you through every stage of your journey with your new pup. -Puppy training & exclusive discounts: You'll get access to professional training resources, including personalized coaching and online courses, plus exclusive savings on essentials from trusted partners like Chewy, Rover, and BarkBox. -Platform sustainability: This fee also helps us maintain our high standards and continue improving our platform to help more families like yours find their perfect match. If you have any questions about these benefits, please feel free to email us anytime at [email protected] and someone from our team will be happy to take care of you! Warmly, The Good Dog Team
I arrived to pick up my poodle puppyon 11-21 as agreed, where the breeder told me to, and the breeder wasn’t even there, although I was late, and some lady in a car just handed me a puppy gave me the little bag with some food and a toy in it and paperwork and that was it. I would’ve liked a more personal touch this season coming up.
By Renee L.
Being skeptical of online scams and anxiety of a potential "puppy mill" scenario, we chose to give Good Dog the benefit of the doubt. We did finally settle on a very nice breeder (Lil'Treasures Chihuahuas). Our breeder Jessica made us feel very comfortable with picking our puppy. The fact that there also was a Pet/flight nanny to deliver our puppy was a bonus! This service saved us a road trip . Being anxious about the whole process, I can say it went very smoothly with all the communication with Jessica to choosing our puppy and getting her to us was very comforting. Our new addition arrived safe and sound. I would highly recommend Jessica as a trusted breeder, and I would say that I have made a new friend throughout the process.
By KK
I am very pleased with the whole process of finding my fur baby. Good dog made me feel secure in sending a deposit and knowing I wasn’t being scammed. The only thing that could have made it better is to be more upfront about the fees. Otherwise a seamless process!
By Angela
Good Dog is a great platform for putting all breaders in the same place. This makes it easy to pick your pup and it was a smooth transaction.
By Wilsey
Brookwood Collies was great to work with. Katie was responsive and helpful with information and options. We got a beautiful four month old female pup who was already housebroken and used to the crate. She offered a transport service that worked out very well. Katie sent along a good supply of food to get us started. All in all, very professional. Be prepared for a lot of emails from Good Dog - I guess too many is better than not enough!
By Dana
The process was easy. Katherine and her daughter were extremely flexible and professional. Our new pup was healthy and adjusted, and Katherine took extra steps to make the event special - which was greatly appreciated!
By Dale K.
