Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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795 reviews
GoldStar Trust CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
GoldStar Trust Company (goldstartrust.com) has 795 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 610 reviews with 5 stars · Clear filters
The support and patience from Lilian Ruiz was stellar. She helped me along the way getting my roll-over through. Lots of hurdles to jump dealing with the original retirement company. Lily never gave up and supported me all the way.
By Joni B.
Response from GoldStar Trust Company· Jan 23, 2023
Thank you for submitting a review!
ALL communication was clear, concise, thorough. Your representatives were prompt and courteous. Instructions were clear and follow-thru was precisely as indicated. Thank you! This is refreshing in this day and age!
By JF S.
Response from GoldStar Trust Company· Jan 23, 2023
Thank you for submitting a review!
My experience was great. The whole process was educational and simple to understand.
By Bobbi B.
Response from GoldStar Trust Company· Jan 23, 2023
Thank you for submitting a review!
working on the phone with them was very easy, they answered all my questions and were patient with me being new at this and having no experience.
By A.Hernandez
Response from GoldStar Trust Company· Jan 10, 2023
Thank you for submitting a review!
Super Easy to setup and very helpful!
By Phil
Response from GoldStar Trust Company· Jan 10, 2023
Thank you for submitting a review! We appreciate you.
All the people I encountered, Paige and Sean were fantastic and patient. I dealt with mostly Sean!
By A E.
Response from GoldStar Trust Company· Jan 10, 2023
Thank you for submitting a review!
Representative made switching funds very easy. Everything I wanted to do was made easy and the transaction was made very understandable.
By Bernie A.
Response from GoldStar Trust Company· Jan 10, 2023
Thank you for submitting a review!
It was great . All agents were very knowledgeable and explained things thorough,
By customer
Response from GoldStar Trust Company· Jan 10, 2023
Thank you for submitting a review!
