Incredible customer service
You guys were very helpful and easy to work with. Incredible customer service and support.
By Mary
Response from GoldStar Trust Company· Aug 11, 2023
Thank you for the great review!
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
795 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
GoldStar Trust Company (goldstartrust.com) has 795 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 610 reviews with 5 stars · Clear filters
You guys were very helpful and easy to work with. Incredible customer service and support.
By Mary
Response from GoldStar Trust Company· Aug 11, 2023
Thank you for the great review!
Great job! Let’s keep it up Thank you
By Chris N.
Response from GoldStar Trust Company· Aug 11, 2023
Thank you for the awesome review!
easy to understand, recv'd lots help where and when i was not able to understand, was guided step by step, staff were knowledgeable and answered all my questions and concerns, staff were also professional and provided great customer service,
By JarheadMima-customer
Response from GoldStar Trust Company· Aug 10, 2023
Wonderful news! Thank you for the review.
Susan and Disha were Super helpful in communication with my institutions to roll over my 403B. Awesomeness!
By customerC. M.
Response from GoldStar Trust Company· Aug 10, 2023
Thank you for the review
The process was fairly simple and phone calls were always answered promptly and questions answered immediately
By Happy I.
Response from GoldStar Trust Company· Aug 10, 2023
That is wonderful Feedback. Thank you for the review.
being able to fill out forms and immediate send them in via docusign was great! Plus every time I called i got great customer service form very knowledgable people who could speak English very well and were in the USA. And some questions were even answered before I asked!
By customer
Response from GoldStar Trust Company· Aug 10, 2023
Thank you for the review. It is appreciated.
Thank you Gordon for opening my account and being helpful in explaining the process in great detail. Two thumbs up!
By From Brad B.
Response from GoldStar Trust Company· Aug 1, 2023
Great! Thank you for the review!
Customer service was outstanding! The recommendations in dealing with Fidelity were very helpful, and the follow-up was much appreciated. DeAnn was fantastic!
By James
Response from GoldStar Trust Company· Aug 1, 2023
Thank you! We appreciate the review.