Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
795 reviews
GoldStar Trust CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
GoldStar Trust Company (goldstartrust.com) has 795 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 610 reviews with 5 stars · Clear filters
The transfer was easy and quick. The representatives were willing to spend as much time with me as I required and also helped me every step of the way.
By Cynthia
Response from GoldStar Trust Company· Apr 1, 2024
Thank you for the review!
Enjoyable experience from from start to finish!
By customer
Response from GoldStar Trust Company· Apr 1, 2024
Thank you for the review!
Each Birch Gold rep was very helpful and professional during the whole process. They made it really easy!
By Dan W.
Response from GoldStar Trust Company· Apr 1, 2024
Thank you for the review!
Straightforward, understandable
By Peter
Response from GoldStar Trust Company· Apr 1, 2024
Thank you for the review!
An Excellent Team to work with!! Professional, yet personable and great follow through. Thank you!! Rebecca
By customer
Response from GoldStar Trust Company· Apr 1, 2024
Thank you for the review!
Representatives were knowledgeable, easy to understand, and made the process painless.
By customer
Response from GoldStar Trust Company· Apr 1, 2024
Thank you for the review!
Everything was explained clearly and concisely. Questions were answered with thoroughness. The time spent was not wasted and was geared to to answer questions or inquiries asked and anticipated.
By Tom
Response from GoldStar Trust Company· Apr 1, 2024
Thank you for the review!
It has been several years since opening an IRA account with GoldStar Trust Company. My memory needed refreshing. Concerns over metals storage and mechanics of money transfer/metals purchase were answered. Emails sent to acknowledge receipt of transfer request and transfer completion were quick and timely.
By Rick B.
Response from GoldStar Trust Company· Apr 1, 2024
Thank you for the review!
