Online assistance and customer service.
Online assistance and customer service.
By customer
Response from GoldStar Trust Company· Oct 20, 2024
Thank you for the review! We appreciate it.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
795 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
GoldStar Trust Company (goldstartrust.com) has 795 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 61 reviews with 4 stars · Clear filters
Online assistance and customer service.
By customer
Response from GoldStar Trust Company· Oct 20, 2024
Thank you for the review! We appreciate it.
Generally smooth process - only downside is credit card payment on website for fees not working.
By customer
Response from GoldStar Trust Company· Oct 11, 2024
Thank you for the review!
Everything went very smoothly. The only glitch was the process with the certificate was not explained clearly. I was under the impression there would be no fees since I was given a certificate waiving my fees and learned afterwards that the fees are waived after my first purchase and the initial purchase did not count. This was a surprise that I was not expecting.
By Don
Response from GoldStar Trust Company· Oct 2, 2024
Thank you for reviewing us!
Just got started
By Marvin G.
Response from GoldStar Trust Company· Aug 26, 2024
Thank you for the review!
Relatively easy starting a new account; however, the annual snail mail fee notices are bad for me. i live abroad and have mail sent to my elderly father. i prefer to do all notifications by email and letter mail regarding a bill sent will cause me problem
By customer
Response from GoldStar Trust Company· Jul 26, 2024
Thank you for the review! Fees can viewed/paid inside the online portal.
I was contacted several times a week and sometimes daily. They were always trying to help me get through the process.
By Howard R.
Response from GoldStar Trust Company· Jun 24, 2024
We appreciate the review!
I would have liked to store my precious metals in the Boulder City Nevada facility.
By Nelson W.
Response from GoldStar Trust Company· Apr 19, 2024
Thank you for the review!
They never quit following up until the transactions are completed!
By customer
Response from GoldStar Trust Company· Apr 19, 2024
Thank you for the review!