Communication
Reached out and contacted me when a paper was needed, helped me when I messed up
By Robbin
Response from GoldStar Trust Company· Sep 9, 2024
Thank you for the review!
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
795 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
GoldStar Trust Company (goldstartrust.com) has 795 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 610 reviews with 5 stars · Clear filters
Reached out and contacted me when a paper was needed, helped me when I messed up
By Robbin
Response from GoldStar Trust Company· Sep 9, 2024
Thank you for the review!
Those I worked with were very knowledgeable and helpful in directing me to ideas that would be more in line with my financial goals. No pressure...purely helpful, friendly and a delight to work with.
By Donna
Response from GoldStar Trust Company· Sep 5, 2024
Thank you for the review!
I appreciated the patience in walking me through the process of opening a precious metals IRA and answering my questions. Excellent communication with very professional people.
By Scott
Response from GoldStar Trust Company· Sep 5, 2024
Thank you for the review!
Very knowledgeable team, great advisors
By customer
Response from GoldStar Trust Company· Sep 5, 2024
Thank you for the review!
I am new to investing in precious metals and Gold Star Trust made the process easy. Everyone that I spoke with on the telephone was very helpful.
By KEN C.
Response from GoldStar Trust Company· Sep 5, 2024
Thank you for the review!
I was concerned the transfer of my IRA would be complicated, but the staff at gold star made it very easy. Thank you
By Troy
Response from GoldStar Trust Company· Sep 5, 2024
Thank you for the review!
The IRA specialist, Susan Vera was well spoken and very knowledgeable on making IRA transfers.
By Alison
Response from GoldStar Trust Company· Aug 27, 2024
Thank you for the review!
Jason, Kathrine and her assistant were so incredibly friendly, knowledgeable and helpful!! I’m very happy to be apart of the Birch Gold family!!!
By Erin
Response from GoldStar Trust Company· Aug 26, 2024
Thank you for the review!