Great customer experience …
They are very knowledgeable and make the process of converting IRA to good easy to understand and do.
By Carcione’s
Response from GoldStar Trust Company· Oct 2, 2024
Thank you for reviewing us!
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
795 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
GoldStar Trust Company (goldstartrust.com) has 795 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 610 reviews with 5 stars · Clear filters
They are very knowledgeable and make the process of converting IRA to good easy to understand and do.
By Carcione’s
Response from GoldStar Trust Company· Oct 2, 2024
Thank you for reviewing us!
i thought the fees were 240 and they were 260. (review-09/26/2024). GoldStar responded promptly to my complete misreading of invoice, which had nothing to do with fee. I apologize profusely!!! I am so sorry. Thank you for your attentiveness to correct my mistake!! Good Star service is superb !!!
By Beverly
Response from GoldStar Trust Company· Oct 2, 2024
Thank you for reviewing us! A private message was sent to your email explaining fees.
The person I spoke with knew exactly which form I needed and sent it right away. On the same day I sent my completed form, they were able to take care of my request,
By Montesa
Response from GoldStar Trust Company· Sep 24, 2024
Thank you for the review!
Great and easy to work with! I will use them again in the future!
By Lisa
Response from GoldStar Trust Company· Sep 24, 2024
Thank you for the review!
Danielle was excellent through the whole process !!
By Shane W.
Response from GoldStar Trust Company· Sep 20, 2024
Thank you for sharing a review!
Online Form to request transfer from my traditional SEP account, filled it out and submitted (after hours), the wire happened the next day and the money appeared in my account. Painless, worry-free and fast.
By HappyStacker
Response from GoldStar Trust Company· Sep 20, 2024
Thank you for sharing a review!
5 Stars – Excellent Service and Easy to Work With! I've had an outstanding experience with Goldstar Trust Company! From the moment I started working with them, everything was smooth and easy to navigate. Their online platform is incredibly user-friendly, which made accessing my account and managing my investments a breeze. Communication with the team has been top-notch—whether by phone or email, they are always responsive and professional. Their quick responses made me feel valued and important, and any questions I had were answered quickly. I always felt well-informed about my options. Their customer service is second to none, consistently friendly, knowledgeable, and genuinely committed to helping. Overall, Goldstar Trust has made managing my account simple and stress-free. I highly recommend them to anyone looking for reliable, hassle-free service with excellent support. Kudos to Nemira, Katrina, and Stephanie!
By Joseph A.
Response from GoldStar Trust Company· Sep 20, 2024
Thank you for sharing a review!
Easy to work with, user-friendly website, good communication and customer service. Call and get answers to questions or help with processes. I would recommend them.
By CindyK
Response from GoldStar Trust Company· Sep 17, 2024
Thank you for the review!