Gold & CrownReviews of goldandcrown.com

My order never come. Can I have a refund?

“30 DAY MONEY BACK GUARANTEE” IS A COMPLETE LIE!! This company is a total scam! I ordered a photo of my dog and myself after going through many different options. I chose a black and white image with a completely black background which is exactly what the accepted image was. After the purchase was made they sent me a digital copy of the image as an added bonus except the digital image had white dots all over the top left corner which was not the image I accepted. I made my purchase at 8 in the evening and when I saw the mistake they had made in the morning I reached out to them and alerted them to their mistake to which they told me there was nothing they could do as the piece was in production. How is that possible in a few hours while most of those hours were quite late in the evening?? They ship from Miami, Fl and I live in Boca Raton, Fl. One hour away! The piece arrived 5 days later and not only were these white dots very obvious, but some of them were smeared making this look beyond horrible….when reaching out to them again and asking for it to be returned due to their error all they had to say is that they wouldn’t take it back and that they hope I enjoy the purchase! Just a horrible way of doing business. They could have at least offered to redo it and take back the damaged one. Total scammers!! Stay away!!!

Terrible picture. My photo did not look like me whatsoever, really disappointed. My pets were great but it definitely was not me in this picture. Be warned.

I have tried to find a number to reach customer service because my package has not arrived. I have spoke with the postal service, they said you have not mailed my package. I submitted my order on 8/18/26. Where is it!!! Otherwise I want a full refund.