GO FLOORING & GO BATHReviews of goflooring.com

This is in regard to your ad I had to mute my TV ever single time your stupid ad comes on. Who ever thought that ad was clever is not. The first thing that comes to mind is obvious and quiet disappointing I'm ashamed it's not funny.

PSA-Know who you are doing business with: This company is associated with Guardian Security Services & PowerHomeSolar/Pink Energy BOTH of which have been brought to court for allegations of misleading sales tactics, fraudulent contracts, and poor-quality installations. The C-Suite officers have worked for and are hiding the fact that the same people who owned the 2 companies above (The Wallers) are invested with Go Flooring. Listen carefully to the TV commercials-that’s Jayson Waller. Additionally, I’m personally offended by the sexual innuendo in their “Get Laid” advertising slogan.

In a Google search for flooring contractors in my area, I found one with stellar reviews. I left my contact information (at 5:50 am) and within 10 minutes had a text from Go Flooring. Who the hell was Go Flooring? Apparently the Google Search I did put me on a generic flooring company website and my information went directly to Go Flooring. For two days, I get calls every 15 to 30 minutes from area codes across the eastern United States. I've asked for the calls to stop, but they ignore that. No reputable flooring company would EVER be so aggressive. They wouldn't have to be because their reputation would speak for itself. STAY AWAY unless you like being harrassed.

If I could give zero stars, I would. My experience with Go Flooring has been nothing short of a nightmare. On December 27th, I met with their sales representative, Joe, and selected their services. I was initially scheduled for installation on January 7th. However, due to weather delays, the materials hadn’t arrived—which I completely understood for that day. What I didn’t understand or appreciate was the lack of follow-up. I was asked to call on January 8th for an update, but no one reached out to confirm whether the materials had arrived. If they hadn’t, I would have canceled and gone elsewhere. The company had already received a partial payment of $3,200 to cover materials, and their subsequent behavior showed they had little regard for customer satisfaction. When I tried to follow up for a status update, the installation manager was rude and dismissive, even suggesting I cancel instead of providing basic information about the materials. Feeling left with no choice due to their delays and poor communication, I proceeded to cancel the service. However, Go Flooring’s delay tactics and failure to respond pushed me outside of the contract window for a refund. To this day, January 14th, the materials are still not in. It’s clear that this company knowingly provides false installation dates to secure payments, with no regard for transparency or ethics. This experience has been a complete waste of time and money. I strongly urge others to avoid Go Flooring at all costs.

I was so excited to get my floors done. The person who worked on my floor assured me they would repair my floor before putting the flooring down, but this was not done. Now there is water coming up through the new floor. It's been hard contacting anyone to get this issue resolved. I need help. I paid for this work to be done but it was not done correctly.

We were taken advantage of from the start. I have never written a review before but I felt the need to share our experience. After deciding we needed flooring, we contacted Go Flooring and an appointment was made. The salesman that came to our home was made aware that a family member was disabled, confined to a wheelchair. He ended up selling us a product that was not wheelchair durable (unknown to us), even after being asked several times about this specific condition. Just 4 months after installation, the boards of flooring began popping up throughout the floored area, so badly that they had to be duck-taped down for safety. Talked with Go Flooring and sent pictures of the condition of the flooring. The representative in the store assured me that they would make it right. After analysis from Go Flooring representatives and an independent adjuster, the decision was: our flooring product was not a "rolling load" product and was not covered under any warranty- which meant - NOT WHEELCHAIR DURABLE. We had no way of knowing this was not adequate flooring for our lifestyle. Their resolution: Appeal Denied and offered: ADDITIONAL $6,200 for an installation for hardwood installation, or $5,200 for engineered hardwood, or $4,000 glue down vinyl. Initial Financing was through establishing a credit card account and Go Flooring was paid immediately, leaving us with monthly payments of which we are still paying. We have since had to have a new floor installed (July) thus now paying for a second floor! This was not a situation that we created. This was created by the incompetency of the company representative they sent to our home to sell us a floor! Of course, Go Flooring does not share or feel any responsibility in this situation!!! WHEN DEALING WITH GO FLOORING - PLEASE BEWARE!!!

I had an appointment. They were a no call no show! Very unprofessional. I always say how it starts is how it ends. If it starts unprofessionallly that's how it will end. In hindsight they did me a favor.

I made an appointment for someone to come by my home to show me the products and give me an estimate on 2 occasions. They asked that I give them an hour window... No one showed up either time. The first time apparently the rep had a personal emergency so I gave them grace and rescheduled. Again I wasted my valuable time waiting! That's very bad business practice!!!!!