Monday, November 9, 2026 · Customer reviews of US businesses
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551 reviews
godmerch.comSelect a line to read only those reviews.
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Welcome, we are happy to have you!We are GODMerch, a clothing brand. We have been working in the e-commerce field for 7 years especially for personalized products for family and pets. We have a team of artists with the ability to draw high quality graphics, a strong customer service team that can handle tens of thousands of orders per day. We always put the customer experience first which is the guideline for all employees of our company. The happiness of our customers is our pleasure. After many years of researching on thousand of designs, understanding the need of customers, we are confident that we can create the most beautiful and eye-catching products in the market, definitely a must in holidays like Mother's Day, Father's Day, Christmas and other major holidays of the year.At GODMerch we believe that personalization is the most powerful way to express your love to your beloved one.
godmerch.com (godmerch.com) has 551 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 112 reviews with 1 star · Clear filters
I had to wait for the confirmation number way to long and my emails weren't answered for a while. The product came 2 weeks after I needed it ( it was a0 bday gift for a friend]
By Lilya A.
Response from godmerch.com· May 14, 2024
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
I placed an order on Jan 23, 2024. After I had placed the order I realized I forgot a name to be added. I immediately emailed stating I forgot a name to be added & if they could add it. Next day I received email confirming that they would add the name I forgot. I received the sweatshirt which I ordered an XL & it is absolutely huge. I've never had an XL fit like this. Extremely long & just huge! Then I got looking @ the names that I had added & of course the name I forgot to add that they confirmed they would add was not there. I immediately emailed then asking for this to be fixed & that I needed a large & not an XL. The email I received this morning stating that I will receive free shipping on my next order. Why would I place another order when clearly the first one won't be fixed. I emailed back asking for this sweatshirt to be redone or given a full refund back to me. So we shall see what happens. I will not order another item from this company
By Michelle S.
Response from godmerch.com· May 14, 2024
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
My husband ordered this for me on December 21,2023 and we got response order received. Received tracking info and it got to Texas and was returned as they didn’t include entire address. I sent 3 emails asking for an update, no available phone number listed for them. NOTHING, NO RESPONSE NOTHING. Finally mid January, filed claim with PayPal, only then after days do I hear from the company asking if I want refund or resubmit. I thought would give a second chance, and reordered, they responded will be 6-12 business days. Six days later I get response stating it was ordered. PayPal wants to close the claim so I asked for tracking number this is day 9 and I am told no tracking information available yet. Do not order from them!! I can understand busy during holidays, but no longer an excuse. Ordered 12/21/23 still waiting 2/3/24 Received the Christmas gift for Valentine’s Day! The product is as described and if we would have received the product on time or had good customer service I would not have written this review.
By Lynn S.
Response from godmerch.com· May 14, 2024
We would not be able to grow and develop without feedback like yours. Although we’re disheartened by your experience, we’re grateful for your feedback so we can work to prevent this from happening again.
Worse experience ever,So I've ordered my t-shirt on the 12 of January for my birthday, Today is January 25th my actual birthday and I haven't received my t-shirt as yet this is 8.45 LA time so you know it not going to happen, so disappointed and to top it off no phone number to contact them only emails, so I written them numerous times and only get 1 respond,Shame on these people they don't care about you or your feelings. All they care about is taking your money and don't deliver, what is that to me when my birthday is over, lesson learned, i swear that I would never purchase nothing else from this site, the way I'm feeling right now is I want my money back because its defeating the real purpose. If you're planning on purchasing from this site people don't even waste your time and energy. Go purchase from somewhere else. Thanks
By Cordelia C.
The Christmas gift came with an extra N on 3 of the 6 names , 100% an error on them . They responded once about my options to make it right and I have emailed 6x on how I would like to move forward . NO REPLY !! It's embarrassing for a family member to open a gift and have names spelled incorrectly but for a company who's name starts with GOD not be accountable is a sad. Id suggest going to a local custom shop for gifts vs using them .
By Charlotte B.
The sweatshirt is more like a. Sweater than a comfy sweatshirt The sizing is off. I wear a SMALL in everything but ordered a medium from you because I like sweatshirts to be big. I should have ordered a LARGE because it is so narrow
By Lisa N.
Product was late and not as advertised huge disappointment
By David
Ordered a customized sweatshirt for Christmas and received someone else's order. Have contacted the company via email (only way to do so) 3 times over several weeks and have not received any reply.
By JP T.
Response from godmerch.com· May 14, 2024
We sincerely apologize for the bad experience. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
