I want to share my experience so others…
I want to share my experience so others understand how the signup process works. When registering with BioVerse, you are required to select and commit to a treatment plan (including the number of months) before speaking to a doctor or any medical professional. During the intake process, a $39 fee is presented as an intake charge. You are told your card will not be charged at that time. However, my card was immediately charged — not just the $39 intake fee, but for the full treatment plan duration I selected. There was no consultation prior to the charge being processed. When I contacted customer service, I was initially told no charge had been taken, despite my bank confirming the transaction. I was then informed that cancellation can take 10–20 days to process. The $39 intake fee is non-refundable. If you are considering signing up, be aware: • You must select and financially commit to a plan before speaking to a provider. • Charges may process immediately. • Cancellation processing is not instant. Review the billing terms very carefully before entering payment information.
By Theresa S.
Response from BIOVERSE· Feb 27, 2026
Hi Theresa, thank you for sharing your experience. I completely understand how frustrating it must have been to be charged for a full treatment plan before even speaking with a doctor, especially with the confusion around the $39 intake fee and the delay in cancellation processing. That’s understandably stressful and not the experience we want for anyone. Your feedback is very important; it helps us see where we can improve the signup and billing process. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond within 1–2 business days and look forward to working 1x1 with you. Thank you!