Go Ahead ToursReviews of goaheadtours.com

Upon arriving home, l immediately contacted EF about my experience. Overall, I thought this trip Nickle & dimed me. From the constant asking for tips, to having to pay additionally for all the extra activities, no dinners included in Rome, paying extra euros each day for more bus tours & a beach club stop. I paid about $8,000 USD total combined. I did the Rome extension which was the better part of the trip. But I had to book my own Colosseum tour through Viator for $95 euros. EF overcharged us for the flights & hotels considering this was the end of the season. I researched everything during the actual tour. The pools at the hotel were 30 degrees, it was cold, all the shops were closing, hotels were closing after we checked out. We received the bare minimum experience. The food was sub par, coffee tasted like dish washer soap with watered down Folgers. For Europe, I'm appalled. I found better breakfast & coffee at McDonald's & Starbucks. 2 of my Greece activities were cancelled last minute with no substitutions offered. Spent most days with "free time" sitting in my hotel room. The hotel in Rome had mold on the ceilings, sewage smell coming from the drains. And the most annoying part was flying back to Athens from Santorini, taking a 40 min bus to the hotel, only to have a team farewell dinner then turn back around the next morning, take that same 40 mins bus to the airport to fly to Rome. Wasted an entire day. Additionally, the tour director specifically took us to shops where he received a commission and this was very apparent. When I did my first Europe trip last year with EF I was so excited to book again based on the success of that one but now I don't want to book anymore with a travel company. I'd rather do it all myself and save time & money. This was a trip l'd rather forget and move on with my life. EF offered me a $300 future travel credit if I book another trip with them. No thanks. That’s all you offer for a horrible experience?

Thank goodness cancelled a trip…in the process of getting some refund…this company seems to have lots of « freezing »issues😀😉when it is time to refund within a decent time…as I have read lots of complaints here and there…

This trip was very expensive and quality of hotels and food provided was terrible. We expected 5 stars hotel and non of those hotels were 5 stars. Quality of dinner was not just bad it was just offal. We travel with other companies before and paid less and got a lot more from the trip

Our first time using Go Ahead Tours and I would not recommend them for these reasons. 1. They are overpriced, it is expensive but the hotels and restaurants were subpar. 2. Airfare through them is ridiculously high and requesting a direct flight doesn't mean they will get it for you. When we reminded them that we had requested a direct flight prior to them booking our flights, they informed us that to try to get a direct flight we would have to pay an additional $4965 per person with no guarantee that our flight would stay a direct flight. We didn't pay the extra amount and let them know that it was bad customer service to tell customers that booking flights through them would be less expensive and make traveling smoother. 3. Due to the nondirect flight resulting in a flight cancellation instead of business class we were put on economy for most of the flight. We also missed the first dinner and first day of touring. 4. The driver that picked us up at the airport was falling asleep at the stop lights, which was unsettling to say the least. 5. On our way home, because flight was not direct as we had requested we again had our flight cancelled and got home a day late. 6. We paid extra for travel insurance through them but only recieved 1/4 of the amount we paid for the tour and the business class flights. We understand that flights get cancelled, but usually the airline will refund or give vouchers equal to the loss due to cancellation. We found that once Go Ahead Tours recieved our money they did not seem to care about how we were inconvenienced.They refused to pay us the full amount of money that was owed us for paying business class and put on economy 1 day later. We don not recommend using them or if you still want to try them make your own flight arrangements. You will save yourself money and a migraine headache.

my trip was fantastic. However, due to wildfires in Canada an excursion was cancelled. Refund was to be in 3 to 5 weeks. After two months I was informed I would be refunded $210 in 3 to 5 business days. Three weeks passed no refund. I contacted go ahead tours AGAIN and was informed that the finance people are overwhelmed at this time due to end of busy travel season and end / start of fiscal year. Three months have passed and NO REFUND received. This was my second trip with Goahead and I doubt there will be a third.

Poor customer service. I paid for my tour as a single with a single room. They said they can not find a single room for me. I booked the tour with my family . They said I booked late but no one told me about that this . My family was booked without me. Unbelievable company