Go ProctoruReviews of go.proctoru.com

Absolute garbage. They haven't made the program compatible with anything but a PC and its a stretch at that. Couldn't take my test because the logmein file was only executable on a PC. Of course you aren't told this until you're logging in to take the exam after I passed all the technical requirements for my system. Completely pathetic.

Will not fail to waste your time every time you have to proctor a test. I might as well drive to my college and take it there instead since the benefits of taking tests at home are basically obsolete here with all the tech issues.

I had the strangest, most frustrating experience with Proctor U. My proctor’s name was Claudio A. and he wouldn’t tell me after 45 minutes what was going on just said “no video”. Then I noticed he logged me in through the Proctor U website as a student in Hong Kong taking a completely different test as the one I was supposed to take. All while I was still being recorded. I called customer service and they told me to not log out but stay on the line with them. After another 45 min of being on hold, customer service says “we don’t know what happened, log out and call back in 30 minutes”. At this point it was already 11pm and I had work the next day, so I hung up and did not call back. What was the point of waiting that long on the phone for them to just tell me that?? Anyways I logged out and never found out what this proctor was trying to do. It was a really strange and slightly sketchy experience. Wasted over 2 hours of my time and never even took the test. Proctor U is disorganized and not secure.

If there was something less than one star I would give it to them for what they made me go through during my test!! First: didnt start at time, actually after 2 and a half hours!!. Second: multiple technical issues and at the end I wasnt able to finish my test after being done with the first half because technician Aldrianne R. didnt do anything to fix my issue! I was able to see that he didnt move the mouse at all since he was controlling my computer!! what they made me go through is unforgettable..No one should use there system at all.

If you get kicked out of a test for some reason, I would suggest just rescheduling your exam. Though the proctor may be trying to be helpful and get you back in, for me I waited an hour and finally told myself that was long enough. Testing environment is important and you shouldn't have to wait an hour (I'm sure it would have been much longer) to connect again with a proctor. All I did was hit exit on the chatbox instead of minimize! Why you get kicked out of the text entirely is beyond me, they see your screen and video still. ProctorU is a necessary service, but I had a terrible experience. I rescheduled for a future date, I was thankful I didn't have to pay again (Thanks to ETS). Update: I took my test. Having experienced taking the test again through their proctoring service, I would rate them slightly higher. The next proctor was more responsive, although I had to raise my hand for about a minute to get his attention, and then it was difficult to hear him. I didn't have that issue with the previous proctor. I think they are doing their best, I hope the service continues to improve.

This is the worst extension and they have the worst technical support. Was just talking to someone named "Analin" on live support since there is an issue with giving my computer permission to record my screen (a problem with MAC Catalina users they are apparently well aware of). She insisted I download an applet so that she could view and take over my screen in order to assist me, without listening to the issue being that I am not able to give my computer permission to screen record in the first place. After some rude, snappy replies, she had me restart my computer, and specifically stated "don't worry, we won't be disconnected". I restarted my computer and we were in fact disconnected.

Every time I've had an exam on my mac, there's been an hours worth of connection problems. the support is overseas, who have terrible grammer & poor explanations; they refer to 'use window' instead of 'are you on a PC?' or 'oh i see you have catalina' instead of "I see you are using a Mac". They can't answer simple IT questions during an exam, eg I said "my Excel document has frozen - are you able to take a screenshot for me before I force close it?" - they took 20 minutes of run-around with bizarre suggestions for how to open an excel document, before finally saying theyre unable to take screenshots. Their internet connections are terrible, & it feels disrespectful to start at the exact time but then wait 20 min+ to get a proctor to connect. I've had a proctor shut my browser with exam just after I started it so I lost 2 minutes refinding it. Its just so unprofessional.

0 points out of 5. Pity there is no such rating value as zero. I have had to use it as a student twice so far for my exams without any other non-invasive and technically sound alternatives given to students by Chartered Accountants Ireland. What an unpleasant, invasive, technically excrutiating and tiring experience on both occasions!!! What a joke and insult to a student's intelligence and human dignity to be forced to have your private living space invaded like that and your biometric personal data collected through a webcam in your face and transferred to a region that has nothing to do with the purpose of sitting accounting exams in the EU! Invasive of my privacy both of my private quarters and my laptop and riddled with technical issues and excessively stressful for exams that require a lot of workings to go through. Long wait time to onboard (for my first exam even though my laptop had passed the technical requirements the day before the exam as I was required to test it, once I had to do the onboarding, it turned out that my proctor couldn't see my webcam and then their technical support after repeated failed attempts to fix the issue found no other solution but to re-schedule my exam three days later; and on the day of my second exam in April, ProctorU had a configuration issue and platform malfunction that delayed my exam and many of my fellow students by up to two hours by which time I was so exhausted and sick to my stomach), exam pages that constantly froze when every single second in an exam counts, technical troubleshooting services that disconnected on me when I least expected and for my first exam told me twice without any logic to reboot as if restarting my laptop was going to really solve anything at all instantly, digital pictures of my face and and my governement-issued photo ID taken each time again and again a remote unseen proctor (total strangers/unseen proctors, a different one each time ProctorU re-established their lost connection; whose IDs I never saw). Not to say that as a student, you are also required to disable your VPN and firewall protection during all that time so the proctoring service can actually run on your laptop and thus as a student, you end up having your household and laptop with all your personal information on it - an easy prey for hackers. ARE YOU KIDDING ME!!! This is the most inconceivable, unfair, invasive, inequitable and technically risky profit-driven concept forced on students' homes and biometric personal data that I have ever heard! A fascist concept if you ask me! One that sounds like stemming from the concept of mass surveillance laws that still exist in the US and the claim that students are all dishonest by nature and must be watched and video-recorded with facial recognition software forced upon them because there is no other way an institution could ensure academic integrity! ARE YOU KIDDING ME! Really?!!!!! I doubt! Check out other institutions who have have been capable of ensuring academic integrity without unduly compromising student's online privacy and student biometric data security!