GM FinancialReviews of gmfinancial.com

GM financial is the worst when it comes to customer service. Their employees are frigid individuals that are cold hearted and will not go the extra mile to help you out. They suck big time. I wouldn't recommend them at all. They do not know the meaning of good customer service.

Cannot wait to refinance my current loan with someone else, worst company ever. Poor customer service is the least of their problems. I was given a deferment during COVID and somewhere within my 3 year lease missed a payment, they repossessed the vehicle but told me if I pay them 3 months it would not go on my credit report, it was paid the following day. Still went on my credit report and they will not reverse it when technically I only missed 1 payment when the car was in the shop for 2 months. I was told I did not call after the 3 months so it wasn’t valid although I started to pay after the 3 months and not once was I ever contacted by GM financial they just showed up one day and took the vehicle. Now I can’t get approved for a mortgage because of them.

Recently I was diagnosed with Covid and had to delay my car payment. I was given two options and was told by the customer service representative that if anything changed to call back. I did just that. Sarah started asking me a lot of questions and had to talk to her manager. She started asking more questions then proceeded to say that I don’t qualify for a deferment after reviewing my account. I was not feeling the greatest and after all that I told her to have a nice day and hung up. After I pay this car off or even before then I am going to trade it in. No recommendation here. 👎👎👎👎👎👎

Let me just start off by saying do not and I mean do not ever ever work with this company. They lie about how they report to the credit bureaus they steal your money even when you have proof that your payments go through they report so badly to the credit bureaus they're very shady they're very very inappropriate they're very unprofessional I hope I save whoever May read my review please do not ever work with GM financial they are the worst company ever they are their customer service is unprofessional there everything about the company is just so horrible I've learned my lesson when people say read reviews read reviews cuz it will save you and I wish I did because I will never ever ever want to work with this company again and if you know what's good for you I wouldn't work with them either if you look at the stats they have a rating of 1.7 I wonder why because they're such a shady ass company

Their customer service is completely trash and the way they handle payments is beyond annoying. I paid my account early due to other bills needing to be paid for my move into my new place. I got an email saying that I had an auto payment coming up to which I went to their site to request a hold on the payment seeing as I already paid, but when I got to my account it said my next payment would be $0.00. So I thought to myself, "Oh cool so the system isn't going to charge me again." That thought process was wrong. A second full charge was taken out of my account. So which I requested a refund on one of the payments to which they tried to say they couldn't refund a payment that hasn't been posted for less than 8 days, I paid the first payment on the 2nd and it was the 14th at the time. So they tried to move around that to start until I reminded them of the dates of payment. Then the agent said that they will process the refund and that it would tske 3-5 business days. Sounds good right? Problem solved? Fast forward 7 business days, giving a little time since my request was later in the day so I figured it might be an extra day or so, no refund. I message them again asking for an update, then I'm informed "We aren't a bank so we have to mail the refund. Which will happen the 8/3/21." A full two weeks after the process was to take place. Here I am on the 16th of this month with a other payment taken out of my account and still no refund. To which they are canceling the last one to do another 3-5 days of processing so they can try again. Absolutely ridiculous.

Can you give 0 star? Never, ever, ever buy or lease a GM vehicle. This company is ruthless. They reported that I had 8 late lease payments after I had turned in my lease vehicle at the lease end. I never knew what they did until I attempt to obtain a mortgage and the broker told me that I had had 8 late payments. When he provided me with the dates, I was shocked to find the dates were after I had turned the vehicle in and the lease had ended. It had taken me months and months to attempt to correct the credit rating they negatively affected. You would have better luck beating your head against the wall. It is still not corrected and GM is costing me thousands in higher interest rates. There are better cars and better companies to deal with.

I paid off my car in full. I had a perfect payment record. This company billed an extra $339.65 after the car was paid off, refused to repay the money! They blamed the bank! They are inaccessible with lengthy hold times to verbally resolve the problem, hanging up on me several times! Be careful ….this is a predatory company attempting to continue to bill your account after full payment has occurred.

Horrific Customer Support. Don't bother calling. Long waits. Poorly trained agents. Non existent issue resolution processes. you will NEVER get a callback. On one of my calls I waited on hold for 45 min. The Agent could not assist me with my issue, and I asked to speak with a manager. 10 Min on hold. I was then told none of the managers could speak with me and that I should hangup and call another time. No process to take my number and have someone call me back. Their solution was to have me sit on hold for another hour so I could go through a second 30 min run around in the same day, to get nothing accomplished again. when I told her I would hold for a manager or their boss' boss, she placed me on a brief hold, came back and pretended that she couldn't hear me, and hung up. She confirmed my phone number at the beginning of the call... -No call back. Worst support team I have ever dealt with in my life. And its every call... The support Director/VP should be fired. My issue was that I placed expensive, brand new tires on my lease return 2-days before I returned the vehicle. The tires were of a higher rating an speed than what I leased the vehicle with. They red flagged the tires with no description as to why, and without telling me when I returned the car, then billed me for another full set of tires, which i got the bill for weeks later. I'm ok with that, surprisingly, but I asked to have those tires returned to me or the line item removed. I have two of the same car, and I will happily take them back and use them on my other vehicle. But I'm not buying two new sets of tires for a car I don't own. Not to mention I returned this vehicle with 15K less miles used than I paid for. I cant even talk to a manager about this. GM... I purchased $80,000 on cars from you in the past 4 years. Listen closely... I will NEVER buy another GM as long as I live... EVER! ...And I will share my experience and position every chance I get. I hope stealing $700 from a great customer was worth every penny.