Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
362 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're creating the new essentials: easy-to-use skincare and makeup that form the backbone to your unique beauty routine. Exclusively at Glossier.com
Glossier (glossier.com) has 362 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 244 reviews with 5 stars · Clear filters
I ordered some liglosses as a treat for my sister and was super impressed by the packaging and the products. Customer service are incredible and went above and beyond to assist - I honestly couldn't be more impressed. They've made a lifelong customer out of me!
By Lily
Never had a bad experience. Bought off the site over 5 times now and I have no complaints at all. Even at the pop up store in London, staff were lovely and helpful. They give samples and cute bags (there's an option to be more eco friendly and not get a pink bag/sample/sticker at checkout) Customer service is amazing, they answer promptly and they helped me find the right shade concealer ONLINE! Obviously like all makeup/skincare brands there are their bestsellers as well as some average items(according to other reviews), but all items I've bought are great and does the job. Delivery time was also fine:)
By Jessica W.
Amazing customer service, great products and speedy shipping. Other companies would do well to learn from the customer service level here, it's exemplary. Highly recommend! Thank you Glossier!
By KC
Loved their products, great customer service, very attentive when my parcel went AWOL
By Charmaine
FAVOURITE make-up company! from their this to packaging - all just great!
By Maria V.
On my 5th Boy Brow, it's a staple in my make up bag. I purchased the face paint in Beam shade over 2 years ago and still have a quarter of the tube left...a little goes a long way. Very easy site to use and I like how they show the shades on various skin tones so it's easier to distinguish how it will look.
By Clara
Absolutely brilliant customer service (probably the best customer service I have ever received)! Brilliant range of products - I will be using Glossier again in the future, and 100% recommend this company to anyone!!
By Rebecca K.
Fantastic customer service. Sahna was amazing. I had never heard of them before I bought a perfume for someone. I will definitely be recommending them and buying things from this company.
By Lucy T.
