Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
127 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GlassesOnWeb.com is your trusted online destination for high-quality designer eyeglasses and sunglasses. We specialize in providing an extensive selection of frames from top designers, making it easy for you to find the perfect pair from the comfort of your own home. Our goal is to make designer eyewear affordable for everyone without compromising on style or quality.In addition to offering a wide range of premium frames, we also provide custom prescription lenses tailored to your specific needs, ensuring that you receive both clarity and comfort. With a focus on offering competitive prices and exceptional customer service, we are dedicated to helping you access the eyewear you love at a price you can afford.Whether you're looking for stylish eyeglasses or protective sunglasses, GlassesOnWeb.com delivers the latest trends and timeless designs, all backed by our commitment to quality and customer satisfaction.
Glassesonweb (glassesonweb.com) has 127 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
Showing 85 reviews with 1 star · Clear filters
Garbage dont waste your time buying there product its a cheap material and doenst look what is in the model picture plus the priscription is not good I only waste my $310 US dollars with this garbage glasses👎 Rayban
By Herzliya D.
Wish I would have checked reviews here before purchasing. I accidentally ordered the wrong color frames. They refused to accept a return because I had lost the flimsy plastic envelope that the frames came in. I won’t be doing business with this company, nor do I recommend anybody else to.
By Dustin S.
Absolute garbage, glasses arrived with a cracked frame. They refused to replace stating that they were thoroughly inspected and documented before shipping. I think that's untrue. I didn't make there measly 3 day return window as I was out of country before I could see them. I sent photos of the UNUSED product, they couldn't even offer a replacement frame. I'm not sure as to the quality of these glasses I will take them to a ralph lauren outlet to see if they are indeed genuine. Needless to say do not trust this company, also be prepared for a long ship time.
By Rodney
I bought a frame. They sent a frame with chips and cracks in the paint. They will not issue an RA number. Everytime I send them the information they ask for, they ask for the same information again. I threw the frame away. I am thinking about closing my credit card and having it reissued because I think this company is collecting credit card numbers. Just a very bad feeling.
By Mary
After ordering glasses and them not arriving, customer service never returned my inquiries. Then they sent rude emails and threatened to send my account to collections. Absolutely horrible customer service
By Meg H.
Very bad customer service. After you have paid, no one will reply and you will have to send inquiry emails every single day. No tracking number and no status of your order.
By Yusufi
Only buy frames if you are 100% sure you want them. Otherwise instant 15% restocking fee + return shipping charge. Weird policy of emailing for a refund as well
By Jim J.
Will never use them again...about 2 months later lenses started cracking which apparently aren't a defect and aren't covered under warranty...It's cheap for a reason. Lenses break as well as it taking a month to receive the glasses. Atrocious customer service. If you want to deal with all of that and end up paying more go ahead!
By Cory M.
