Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
7 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Glassescrafter is listed under Vision & Hearing.
Glassescrafter (glassescrafter.com) has 7 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
7 approved reviews, newest moderated first
Nearly two weeks ago I ordered 1 pair of designer glasses from this company I paid on line I am still waiting for confirmation of order or any email I am worried now if this company is genuine I tried the email it doesn't go through bounces back any other email address for this company?
By m I.
They are the worst company I ever dealt with, unreachable...can't email them they have no toll free because they are in China. Can't figure why the government of Canada is allowing these scammers online to be taken in, especially the elderly. I have tried over and over again to reach them impossible. Thank you, Dolores Faubert
By Dolores M.
I have used glasses can as for the last six years and have had no problems with their products or service. But in my last order (20170112754) one of the pairs of glasses from a designer Herbart range has had a mechanical problem and I wish to get something done. I h I have ave been unable to contact them via the info website
By stu
I've used this company 3 times over the last 5 years and my partner has bought 2 pairs of spectacles in the last 2 years. All delivered as ordered with a free case and in the time specified. More than happy to recommend them
By Sean de L.
I ordered glasses over 1 month ago and after numberous emails I have had no reply. I even contacted Sage (who are the payment gateway they use) they contacted Glassescrafter and asked them to contact me within 7 days.. 2 weeks on no reply, Im going to the bank to try and redeem my money.. STAY AWAY !!! SCAM WEBSITE
By Trevor C.
Ordered glasses only to be told not in stock. Chose alternative. Then --nothing for weeks! No reply to emails and this company does not have a telephone number (Why would any reputable company have no contact details?). Eventually had to get google checkout on case which prompted an e-mail from glassescrafter that claimed glasses were already on way. No glasses ever arrived. Eventually google checkout paid refund. Lesson is to use google checkout and NEVER use glassescrafter.
By s P.
Ordered 2 pairs of varifocals last Sept 2010 and paid £135 - still waiting for glasses and they still have not refunded my money. At my wits end, now they say they want £135 for one pair. Where do they get there info from. One pair costs £28 plus £30 for varifocals!! Just want my money back. Such a bad experience!
By June W.
