Excellent service
Excellent service. I've been using glasses.com for years. My glasses are perfect everytime.
By Tabitha A.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
2,347 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop designer glasses and sunglasses at Glasses.com. Customize your model, lenses are included! Free shipping and free frame adjustments.
Glasses.com (glasses.com) has 2,347 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 1,377 reviews with 5 stars · Clear filters
Excellent service. I've been using glasses.com for years. My glasses are perfect everytime.
By Tabitha A.
First time user of glasses.com, the selection process was pretty straightforward, choose your frames (check size!), enter prescription and options, (I had transitions and progressive lenses) then enter insurance for an instant "rebate" (I ended up paying $30 out of pocket). I made a mistake so I called customer service to change it. They are chatbots, UNLESS you hit the "not calling from mobile" option and then I got the most helpful customer service person ever, (Ariel?) she cancelled the order and insurance claim then told me to reorder. Not a problem. The glasses arrived almost a week early, they fit perfectly, not only were the lenses good, they put a QA note in to tell me the exact readings, (there's a tolerance on the prescription settings). First impressions count, will absolutely use them again. Well done!!
By Tony A.
Great selection of frames. I loved all the lens types available. The service was super quick. They fit perfectly. I have never ordered glasses online before. Loved the whole process.
By Cheryl G.
Ordered wrong item called and rep cancelled order! I processed new order and arrived early
By Rhonda W.
The website was easy to figure out, and easy to use. I was able to find the frames that I wanted. Ordering them was quick, delivery was also quick. Overall I am completely happy with my new glasses. I took a chance on something different, and I am so hppy that I did.
By Christine
Like price & delivery was quick .. Ordering was a easy process
By Eric G.
Fast delivery easy process will be ordering again
By Tarrell C.
Delivered in a timely manner
By Beatha M.