Glasses.comReviews of glasses.com

Glasses came fast! And they took my insurance.

My rating is based on the final overall experience particularly on how it was finally resolved by one specific manager! I had many issues during my order, starting with website not working very well. Since I was apprehensive of my glasses being right based on another experience I had elsewhere, the first line of customer service assured that any issues would be really looked into carefully and redone but that initially didn’t turn out to be the case. First time I had to buy a new frame (of higher price) due to that particular frame not being returnable and the glasses I got the next time had turned out to be much worse and were super thick for a very mild power (in spite of selecting “thin lenses”). The first line of customer service didn’t do much at all and upon being escalated to the next level manager (the one who first dealt with my case) was MUCH MUCH worse! She was nasty, egotistical, offensive and defensive saying that even if I try again it will come out pretty much the same and was trying to just dispose of me with no helpful resolution and actually cut me off in the end even when I tried to accept anything and get it over with! Had I stopped there I would’ve given the worst possible rating but since I needed glasses for my upcoming travel, I pursued further and the next manager thankfully understood the situation really saw how terribly thick the glasses were for such low power (after uploading photos with a comparison) and was empathetic of me needing the glasses for my travel on time and not having to get it from elsewhere after wasting so much time on this and ordered extras thin lenses (which were really the regular thin lens anyway) and made sure I got it on time. I could give 5 stars for her help alone which completely changed my experience and I hope glasses.com does something about the other nasty manager. People like that aren’t worthwhile as they cost company their reputation and much more!

The glasses are great. Ordering was easy but you need to check the order closely especially the frame color as it seemed to have changed on my first attempt to order my glasses. My refund got delayed for some reason because it was through Apple Pay. Other wise I would makes it as 5 Star. My second pair came super fast.

Easy to navigate ordering online

The company made my experience great by giving me a wide range of the brand that I wanted to order. Also, by making the necessary adjustments to my prescription to match the frames that I chose. It didn't take long for my order to be processed and delivered.

Beautiful well built quick delivery

Super fast turnaround. I’m not quite sure I’m happy with the transition lenses. They are always a shade of gray - never totally clear.

Frames are very solid and look just like they did on the website. The prescription is pretty good, just not quite as sharp as some others I have had. They work well in sunshine. I was disappointed that there weren't any cleaning cloths or cleaning materials for the glasses included. Every other glass manufacturer has provided both cleaning materials and cleaning cloths. I was particularly surprised since they are Versace. These took a bit longer to process and send then other manufacturers I've used but they were mailed very well.