Glasses.comReviews of glasses.com

There is no service. You can’t reach anyone to speak to. I paid for a rush order and it came a couple of days after a regular order would have. Also, I did not see the 20% discount that I was offered when I went to the site and it said it would be automatically applied when I checked out.

It was cheaper to buy the exact same glasses WITHOUT insurance vs. buying them with insurance. Scam alert.

Worst company ever! First off, online wouldn't use my insurance, it kept adding more w my insurance than without. So I got someone on the phone, who took my info over the phone, used my insurance and put in my prescription, I had already uploaded it however I went on to let her put it in, she said since online service wasnt working properly she would discount and give me "free" expedited service, it came out to $152, that was on Oct 21, Nov 1 comes and still no glasses and kept moving my expected date which was suppose to be Oct 30th, then they contact me saying I would be charged $167, after a few exchanges they said they would refund the 14.99 expedited fee. Got the glasses around Nov 4th, checked the prescription and it was wrong, said I can send them back and it would be 7-10 business days or refund and it may take up to 15 days, once they get the glasses back. A waste of my time and my money, a bunch of lies, and unprofessional people, sad to say I shipped them back the Oakleys I bought and will NEVER deal w them again and warn anyone from dealing with these scam artist.

Well my package came in the mail and the glasses were not in the package. There was a case a cloths but no glasses. The phone number took forever get a real person (who I mostly could not understand) and all he could offer was an exchange. So now I'm trying to exchange glasses I never received. what a nightmare. There experience is crap! Ok so a follow up to my original issue. I returned my empty package to classless glassesusa and a week or so later they acknowledged that they received and was working on a replacement pair. Said a new pair was in production. Hugh surprise, nothing since. I’ve reported them to BBB and they get ALOT of complaints. I found out that this company only has a PO Box in the US. If this company isn’t a scam I don’t know how bad you have to be to be one

Hopefully when my glasses arrive they will be good. The website is excruciating to order on. Never could sync with my insurance when using my iPad, and unable to pay using my iPhone without changing my browser. Trouble uploading my prescription. After multiple tries I did finally upload but they could not read the prescription date. Have emailed again the date and another copy so let’s hope they finally get my order on the way. Received my glasses and very satisfied with them. They actually arrived earlier than expected.

Worst online glasses shopping experience I've ever had. My prescription glasses got delayed by more than a week, and when it arrived, left lens has the apparently wrong prescription on it, which i can't read anything with. Ironically, left lens is twice as much thick as the right lens at similar level of prescription rx. I can't imagine how bad their quality control is. The error was so obvious and it should have been noticed and reexamined right away. Don't buy prescription glasses here if you value your eyes. Inaccurate prescription is serious issue. Follow-up: I have to reach out to multiple customer services until it can be replaced. The first one told me there was a "system issue" and i had to wait till next day for any exchange or return. I reached out again within half hour and the 2nd customer service agent helped with exchange without any "system issue".

Service is abysmal. Cannot get anyone to help you if there is a problem with the order after you receive it. I have spent 1.5 hours on the phone today trying to get help. Unprofessional on the phone and you can hear all of the background noise from their homes when they are talking to you.

Horrible experience. Their email response process is archaic, took way too many attempts to provide them with photos they could open proving the awful packaging of the original order (box was nearly flapping open, zero packing materials to keep the case with the glasses from bouncing around in it because it was entirely too large for its contents, the frames had evidence of wear, there was no cleaning cloth, and the case was misaligned, no doubt from its violent journey). The replacement also had no packing materials, despite my fervent request that it be better packaged than the first one, so the too-large-for-the-contents box was yet another vessel of insecurity as far as my purchase. These were $220+ frames, you’d think they’d want the customer to feel their investment was respected, especially after pointing out how poorly that had been conveyed in the first place! I had taken photos of the original frames, and the replacement seemed new, so at least they didn’t just re-box the original item. All things considered, however, I will absolutely never buy from this company again, and I certainly do NOT recommend it.