Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
52 reviews
GlassciasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started with a simple mission at heart: "to help people drink better." In Glasscias, all glasses are designed with beauty AND brains, here you'll find glassware that will last a lifetime. If you're looking for glassware that's as chic as it is practical, you've come to the right place.
Glasscias (glasscias.com) has 52 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 20 reviews with 1 star · Clear filters
I purchased the original Sensory Glasses from them and received fake glasses that made in China.
By Johnny C.
Response from Glasscias· Apr 16, 2025
Hi Johnny, We're truly sorry to hear about your experience. Please know that your feedback matters to us. Our Customer Experience & Resolution Team has been set up specially to help with situations like this, and they’ll be reaching out to you shortly to assist and make things right. The Glasscias Team
The decanter came without the wood base.
By Kathy A.
Response from Glasscias· Apr 15, 2025
Hi Kathy, We're truly sorry to hear about your experience. Please know that your feedback matters to us. Our Customer Experience & Resolution Team has been set up specially to help with situations like this, and they’ll be reaching out to you shortly to assist and make things right. The Glasscias Team
I have no idea when I will receive my package.
By Rosa L.
Response from Glasscias· Apr 15, 2025
Hi Rosa, We're truly sorry to hear about your experience. Please know that your feedback matters to us. Our Customer Experience & Resolution Team has been set up specially to help with situations like this, and they’ll be reaching out to you shortly to assist and make things right. The Glasscias Team
I ordered 2 sets of the Logan Roy bourbon glasses- no glasses, no response to multiple email request about where the shipment is, and i can’t find a working number for your company. Truly terrible experience. I would really like to have these glasses- i spent months looking for just the right glasses but at least don’t steal from me- if i can’t get the glasses i expect a refund Amy carmel- confirmed order # is GS150722
By Amy C.
Response from Glasscias· Apr 15, 2025
Hi Amy, We're truly sorry to hear about your experience. Please know that your feedback matters to us. Our Customer Experience & Resolution Team has been set up specially to help with situations like this, and they’ll be reaching out to you shortly to assist and make things right. The Glasscias Team
This was not cut Crystal! It was pressed glass with a seam down the side. Definitely not worth what I paid. Will be returning it. I feel like I was scammed!
By Susan C.
Response from Glasscias· Apr 19, 2025
Hi Susan, We're truly sorry to hear about your experience. Please know that your feedback matters to us. Our Customer Experience & Resolution Team has been set up specially to help with situations like this, and they’ll be reaching out to you shortly to assist and make things right. The Glasscias Team
I received my package and was not happy with the feel or look of the "josephine-style" glassware. I have reached out to return and refund the purchase, but have yet to hear back from them.
By sargeant
Response from Glasscias· Apr 19, 2025
Hi Sargeant, We're truly sorry to hear about your experience. Please know that your feedback matters to us. Our Customer Experience & Resolution Team has been set up specially to help with situations like this, and they’ll be reaching out to you shortly to assist and make things right. The Glasscias Team
This is a one hundred percent Chinese fake for the price of the original glasses. I bought the Josephine N3 here, but at the same time at the original Josephinenhutte store. It was a crude fake, at $60 per glass. I don't recommend it. I talked to Matteo, who told me that we are wine lovers and recommended that we try our glasses inspired by Josephine. However, he did not answer my question twice whether this glass is a Chinese fake. I took a chance and ordered them, the delivery was from China... It doesn't look like the original, and it doesn't cost $60
By Sam F.
Response from Glasscias· Apr 21, 2025
Hi Sam, This is Jessica from the Customer Experience & Resolution Team at Glasscias. I came across your review on Trustpilot and wanted to reach out directly. I'm so sorry to hear that your experience wasn’t what you expected. We take concerns like yours seriously and would love the opportunity to look into it further. However, we couldn’t locate an order under your name in our system. Would you mind sharing your order number or the email address used for the purchase? Once we have that, I can follow up promptly and do my best to make things right.
Order #GS127122 Order date 2024-07-28 03:32 This is now almost 4 weeks ago and it states delivery is 2-3 weeks. At the same time there is no reply on mails when posting an inquiry. We have one week before going back to Denmark and wonder if we're ever going to see the glasses. These glasses are meant for rum rating shots in a now global forum! Very poor customer service.
By Kevin S.
Response from Glasscias· Sep 2, 2024
We're truly sorry to hear about the delay and lack of communication, and we understand your concern, especially with your upcoming departure. Our customer service representative will be reaching out to discuss a resolution. We are paying high attention to this issue and will resolve it ASAP. 🌍🥃
