Girlfriend CollectiveReviews of girlfriend.com

I ordered 4 pieces from GC during their Black Friday sale, and it was the one package I was most looking forward to receiving. When I finally got my package almost 3 weeks later, I was still so excited to try everything on. I got 4 items: the black high waisted leggings with pockets with the black lou bra, as well as high waisted leggings with the dylan bra, both in the color thyme. As a very active person who lives in activewear, I have tried so many different brands and sets. These products have a great feel, generally good fit, and for the most part, are good. However, the thyme high waisted leggings gave me an insane allergic reaction on my entire lower body, causing me a rash that started exactly at the waistband and ended at my ankles. All I did was put them on to go on a walk, and in 5 minutes I had to turn back because the irritation was extremely unbearable. I don't think I've ever taken off a pair of bottoms that quickly in my life. This is a dealbreaker that outweighs all the strong points of the other pieces in my order. I have tried bad activewear, but I have never gotten a rash from a pair of leggings (or any clothes ever, really). This was a jarring experience, and surprising too; I washed everything and experienced no issues with any of the 3 other pieces, including the other pair of leggings (maybe it was a different color and model?) ...and this was supposed to be a high-end, well-made clothing brand. I'm not sure who to reach out to or call to discuss this, as the other TrustPilot reviews don't instill within me any confidence about their customer service. I'm not quite sure whether the issue lies within the dye, material, or quality, but this is a rare experience wherein the only causal variable is these leggings. I hope they make this right.

Love the leggings, TERRIBLE customer service. You can't get through to anyone when there is a problem with an order. I receive multiple copy-pasted stock replies to my inquiry about missing items from an order over 30 days ago. Items are still missing and they have not issued refund. I also attempted to exchange an article for a different size and I never received it, nor credit for the item I sent back. I would love to keep buying these leggings, but the customer service is so poor I won't be shopping her again.

they SAY you can return things, but don't believe it. they have no phone number, apparently one extremely poor customer service person who is completely inept. they sent me no order confirmation, no packing slip, three different order numbers for one order. their return address is not the one listed on their site. how will they credit me with no return slip and three different order numbers? stay far away.

When Girlfriend messes up they refuse to offer a fair solution. I don't recommend buying from Girlfriend. Their customer service is slow and not at all friendly. They absolutely do not care about their customers. I ordered a jumper + sweatpants set but Girlfriend oversold the sweatpants - disappointing but accidents happen. As my order hadn't shipped yet, I asked if I could cancel the rest of my order because I didn't want only half a set. I was also happy to wait until they restocked and have my complete order shipped out together. Girlfriend claim they "can't cancel orders" (even though they cancelled half my order when it benefited them) and can't send an item when it's restocked later (even though I'd paid for it). I'd been notified that my items hadn't shipped yet and would ship in the next week but as soon as I complained about them cancelling half my order and refusing to cancel the rest, they immediately dispatched my order. Really sketchy behaviour. I understand mistakes happen, and I would have been happy to wait until my entire order was in stock. I was flexible and open to ideas of how we could resolve the issue but Girlfriend refused to offer a solution other than to do what benefited them, which was to keep my money. Not exactly environmentally-friendly to send one item from the US to the UK, and tell me that if I didn't want it I could send it back (but only for store credit). This was before my item had even shipped and they could have cancelled it. I'm disappointed with Girlfriend Collective who "prides" themselves on being an ethical and sustainable brand, but there's nothing ethical or sustainable about the way they treat their customers.

received email from this place saying i ordered from them when i never heard of them. they have my address and name and for some reason my old ass AIM account name that i have not used in 15+ years.

Got free socks as an order but got an email from them now saying that they cancelled my order because their own promotional code turned out to be invalid. They should’ve figured that out before I finished the order.

As the review below mentioned, their customer service is AWFUL. They received my return over 3 weeks ago now and not a peep about processing the refund, despite my 3 attempts to follow up. Their products are great, but I don't think I'll be able to stomach buying from them again knowing that they owe me $100.

Great products, TERRIBLE CUSTOMER SERVICE. I am owed almost $100 refund and I have been unable to redeem it. I have sent half a dozen emails over the last month with zero response and they do not have a phone number listed ANYWHERE. I am very disappointed because I wanted to order more products. Do not order from them unless you are 100% sure you will not have to do a refund or exchange.