GiftagoReviews of giftago.co

Response from Giftago· Oct 24, 2023

Hi Donna, please accept my sincerest apology on behalf of Giftago and I would like to take the opportunity to resolve your concerns and earn your continued trust. It would be really appreciated if you could send photos of the item received and additional details regarding your experience to our email: [email protected] with a picture or your ornament so that we could assist you as soon as possible and give you a satisfactory solution to your issue. Thanks for your cooperation and we look forward to hearing from you soon. Regards,

Response from Giftago· Oct 23, 2023

Dear Wallace, We appreciate your feedback and sincerely apologize for any inconvenience caused by the quality of our product. Customer satisfaction is of utmost importance to us, and we are committed to improving our products. Your feedback helps us identify areas where we can enhance our offerings. We will investigate the quality concern you raised and take the necessary steps to ensure such issues are addressed promptly. Your satisfaction is essential to us, and we value your input. If you have any further comments or suggestions, please feel free to share them. We're here to make your experience better. Thank you for choosing our product, and we look forward to serving you better in the future.

Response from Giftago· Oct 12, 2023

Dear Mellisa, thank you for sharing your feedback with us. We genuinely appreciate your input, and we're sorry to hear that your experience with the fleece blanket was less than satisfactory. We understand that you expected a larger size based on the advertisements, and we sincerely apologize for any confusion. It's important to note that our fleece blankets come in various sizes, including 30"x40", 50"x60", 60"x80" and you selected size 30"x40". We acknowledge that the size you selected might not have met your expectations. Your feedback is invaluable, and we appreciate your honest assessment of the product quality. We strive to offer high-quality items at competitive prices, and we're disappointed to learn that you found the blanket to be of lower quality than anticipated. We take your comments to heart and will use them to improve our offerings. If you have any more details to share or further concerns, please don't hesitate to contact us. Your satisfaction is very important to us, and we would love the opportunity to make things right. Once again, we apologize for any disappointment you may have experienced, and we thank you for taking the time to provide your feedback.

Response from Giftago· Oct 10, 2023

We're truly sorry to hear about your experience. We apologize for the delay in your order and any disappointment you felt with the product. We understand how important this gift was for you, and we fell short of your expectations. Your feedback is valuable, and we'll use it to improve our services and products. If there's anything we can do to make it right or assist you further, please don't hesitate to reach out to us. Your satisfaction is important to us, and we're committed to ensuring a better experience in the future. Thank you for sharing your feedback with us.

Response from Giftago· Sep 15, 2023

Thank you for sharing your thoughts on the blanket you purchased. We greatly appreciate your feedback and would like to address your concerns. We apologize if there was any confusion regarding the size of the blanket. Our blankets are available in three sizes: 30"x40", 50"x60", and 60"x80". The picture on our website showcases the 50"x60" size, and we make every effort to provide clear information through our size chart. We understand that your experience with the smaller size may not have met your expectations, and we appreciate your feedback as it helps us improve our products and customer experience. We will continue to work on enhancing our product descriptions to avoid any future misunderstandings. If you have any further questions or require assistance with returns or exchanges, please do not hesitate to reach out to our customer support team. We are here to ensure your complete satisfaction. Once again, thank you for choosing us, and we hope to have the opportunity to serve you better in the future.

Response from Giftago· May 31, 2023

First of all, we want to send you our profound apology for all inconveniences you might encounter when having the order. We understand your frustration and anger in this situation. As I checked, you choose the size 30"x40" for your blanket (the smallest size we have), so the small blanket delivered to you is correct. I am really sorry about this inconvenience. If you want to purchase a bigger item, a 20% discount code has been sent to your email. Hopefully, it can help you to get your favorite item at a reasonable price. Thank you.

Response from Giftago· May 16, 2023

We are so sorry for your unsatisfactory experience with the shipping service. Your feedback was noted for improvements in updating the order shipping status to customers in the future. We will try our best to reduce the waiting time for an active tracking link. Your sharing is greatly appreciated.

Response from Giftago· May 10, 2023

Hi James, on behalf of Giftago team, I am really sorry for your unstatisfied shopping experience. As I checked, your order of Don't Mess With Mamasaurus Tropical - Personalized Tumbler was delivered on April 21, 2023. Can you please help me check and let me know if you received this order?