SidecarReviews of getsidecar.com

Prepare to get sold on a ton of great performance then get stuck with an account manager that asks YOU what YOU want to do vs being proactive. That's the problem, you don't communicate with the actual people working on your account. They claim their tech does the work, but really they have paid analysts tweaking the knobs and set you up to have super low expectations. They suggested we lower our revenue goals to a fraction of what we did the previous year. Aren't they supposed to help us grow not to slow down and lose money?

Sidecar is absolute trash and operates with fraudulent billing practices. Notice that their recent positive reviews are written on the same day because they're fake!

It started out great but after an account manager switch, our sales plummeted during the busiest time of the year. We continued to communicate back and forth for 2 months in the hopes we could assist in turning things around. They knew we weren’t pleased but extended our contract without our knowledge for an additional 6 months. As soon as we cut off their access and went back to our pre-sidecar campaigns..sales shoot back up....INSTANTLY! Sidecar is a total waste of money, but at least our sales have improved so we can afford their outrageous fees for the next 6 months. Their much touted AI system is a total disaster. Sidecar is the most Dishonest company we have ever experienced and only cares about their management fee $1600 a month down the toilet. DO NOT RECOMMEND.

We used Sidecar for 15 months. We had them test their system against Google Smart Campaigns. The results of THEIR test was that Google was better (but they will try to improve) We told them many times that we were unhappy and in the end finally got through to them to cancel. Now they are having a collection agency harass us and plan to take us to court to get payment for services that they did not perform (we canceled) Apparently this is their new business model. If you notice the positive reviews are all on one day and have a very similar structure. Makes one wonder who is writing them. Steer clear.

Sidecar is, without question, the most dishonest company I’ve dealt with in the past 6 years of managing my BigCommerce store. Their sales tactics are aggressive and misleading. And now they have hooked my company into an expensive 1 year contract without my consent or knowledge, despite their service performing poorly, and not delivering on any of the promises that were made when we signed up. I’ve dealt with dozens of services, apps, and developers through the years, some of them better than others, but I have never before felt actually cheated, like I do with Sidecar. Just to make sure my situation wasn’t a fluke (or just me), I did some digging on Sidecar. And sure enough, there are quite a few reviews out there from other businesses who went through the same situation as I did. The pattern is clear: 1) Aggressively hook people with big performance promises and a free trial (they must have called me 10+ times over the course of a few months) 2) Fail to live up to big performance promises. In our case, despite having overall sales increase by 90%, our Google ads underperformed compared to last year for most of the duration of the trial. 3) Fail to mention at any time in the sales process or during the trial that a locked-in one year contract begins at midnight on the last day of the trial 4) Force unhappy customer to use their overpriced / underperforming service, regardless of complaints. As the manager of a BigCommerce Case Study business, I highly recommend avoiding this service.

The other reviews are spot on. Do not use Sidecar. We signed up for a 3-month trial. At the end of the trial we requested to cancel and they are now trying to lock us into a 12-month contract, stating that we didn't cancel in time (which we did). Performance went down when they took over, they didn't follow direction on budgets, and their reporting was sub-par. If they reach out to you, run don't walk.

Sales guys won't stop calling. EVERYTIME they make a note to not call us and forget in 2 weeks and someone calls again. If their sales is so predatory, I don't even want to experiment with their services.

Horrible results, and even worse business practices. For the love of god, NEVER sign a contract with these folks. You'll never hear about when it auto-renews, and you'll have a LOT of trouble getting them to stop charging you. But only because they're trying to help...