Odie Pet InsuranceReviews of getodie.com

Absolutely terrible. 3.5 months to finally get around to denying my claim for medication that was always approved before. Run, don’t walk. They are absolute criminals.

I would give zero stars were that an option. We got switched to Odie after they assumed clients from ManyPets. We didn't switch to a new company because my dog has a lot of health issues, all of which would be considered pre-existing under a new policy. We were assured by Odie that our coverage would continue "uninterrupted." However, they erroneously decided that some of her health issues were pre-existing, despite them being covered by ManyPets. They also erroneously covered some claims and denied the same claims later as pre-existing (they covered my dogs inhaler one month, them denied it the next as pre-existing; how can it be pre-existing if they already previously covered it??) My husband's name was on the policy, and one day, after submitting numerous claims and having them processed, Odie decided that his name had to be on the veterinary invoices (I am the one who takes the dogs to the vet due to my more flexible schedule). Realizing they would no longer cover my claims due to my name being on the invoices, we asked Odie via email to switch our policy to my name. Days later I received an email that our policies for both dogs were canceled. I immediately emailed them (because you can't reach a person via phone), and demanded they explain why my policy was canceled. Days later, got another email that our new policy would start on Feb whatever date. I emailed again demanding an answer about coverage and if our previously covered conditions were now going to be pre-existing. Finally, more days later, I got an email from a person apologizing for the confusion; that in order to put my name on the policy they have to cancel and restart. She assured me my pre-existing conditions would carry over (yet to be determined) but our deductible would restart. NONE of that was explained PRIOR to them taking action; thank goodness we asked for my name to be put on the policy at the beginning of the year! So overall, communication with this company is the worst I've seen: absolutely non-existent. You can't ever reach a live agent for help,(believe me, I've tried numerous times, leaving voicemails repeatedly without response). They take action on client policy without permission, and are inconsistent on what is pre-existing or not, even within their own policy. They also take an egregiously long time to communicate via email, if they even deign to respond at all; I still have email inquiries that have gone unanswered from last year.

Odie is by far one of the most corrupt companies i've ever seen. They require the pet owner to do all the legwork in obtaining records. They literally refuse to pick up a phone and speak. They hide behind keyboards, take MONTHS to process things and make up rules and regulations as they go. There is no shock their CEO failed working for others and decided owning his own business was the way to go!

They take forever to respond to claims. Customer service is terrible. Total scam. Don't buy. I got stuck with them when they bought out my previous pet insurance carrier (that I was very happy with).

We were happy customers with ManyPets for years, but they got bought out by Odie and it has been a terrible experience from day 1. When our plan was taken over by Odie, we were told we would be grandfathered in for claims made under ManyPets so that claims going forward that were covered by ManyPets would not be considered pre-existing conditions. What a joke. I would give Odie 0 stars if I could. They have dragged our first 2 claims for emergency visits for an injury incurred in December 2026 out for months (it is now March with no resolution), asking for documentation I have already submitted multiple times. I have left 3 voicemails and multiple emails and the only response was an autoreply telling me they can't process our claims without records from BEFORE WE ADOPTED THE DOG in 2021. Their auto-reply emails say they return calls within 2-4 business days and emails within 5 business days. This is a total lie. They have no problem taking our premiums every month, but can't process our claims in a timely manner.

Hate this insurance. ManyPets sold to this company and they are unresponsive. I've called 5 times, emailed even more, and I have never received a response! SO disappointed that Many Pets sold out to this shitty company.

Would give it 0,!! Was transfer from ManyPets to these people! There ridiculous rules of 18mo prior to ManyPets rules is horrible my senior cat had over $6000 for claims over years from 22 with ManyPets! Was going to cancel but then they convinced me to stay because i have a 16yr cat with stable KD ! They went back to early 2021 looking for were he started getting elevated Bun and keratin! Now 743.00 later they denied me after stealing 98.00 month for past 12mon I will be cancel them because everything my cat had been seen for is going to be preexisting condition! So I will take the 100a month And put it in savings!How do I get a class Action law suit started

We had nationwide pet insurance on our last dog. No issues very timely claims paid. When we got our new dog I shopped and went with many pets and they were easy to work with paid claims timely no issues. Now odie has merged with many pets so the it's been horrible. Made a claim for a normal well visit with shots and the heartworm test and heartworm medication. Sent in the claim and got crickets no response. So called and spoke with someone they are now requesting all the vet info from before we adopted her. We found the records from where we adopted her from the rescue when she was 7mos old. Still no action on the claim so called again they said they needed more information from the rescue and they would call them. We asked to speak to a supervisor on 2 separate calls was told they were not available and would call us back and never did. We have filed a complaint with the attorney general. Do not get insurance with this company!!!