Odie Pet InsuranceReviews of getodie.com

Do not use Odie per insurance! They are scam company. Your claim will be declined anyway. They don't cover accident!

Do not use Odie insurance. Their customer service is horrible, they take forever to process claims, and seem to deny almost everything, or only cover the bare minimum. Many Pets (the company it was previously known as) was decent-- but Odie has been a headache for even minor claims. We switched providers out of sheer frustration. Do not recommend.

I filed a simple claim due to my pet’s singular injury event.. Odie was given my pet’s medical report and bill. Odie then asked for all prior records as it was fusing for a pre-existing condition which was not possible in this type of claim. After submitting those records, Odie denied payment as the medical record was not written in a SOAP format, which is not required under the policy language. Then, it grudgingly paid only 10% of the total bill. I canceled both my pets’ policies after being treated so shoddily. These policies aren’t worth the paper they should be written on!

Odie pet insurance is the worst co. They never miss collecting there monthly payments which total to about 100.00 per month. But they don't get back to any claims? Ever for months on end, then you get a email saying their still reviewing the claim, this pattern continues till you almost literally forget you even submitted the claim in the first place..stay far away from odie..

Without a doubt the worst pet insurance company there is! Manypets was awesome and then these guys showed up! They approved my claim 3 weeks ago and it’s still pending approval! I have called, texted and emailed and good news your claim has been approved! No S Sherlock! It has been for 3 weeks but still no money!! Got no problem cashing that insurance payment on time every month though!

Same experience as other. Nibbles/Odie overcharged me my first monthly and ignored my emails about it for almost a month. No way to call them. Someone finally replied to my email when I requested to cancel LOL and confirmed they overcharged me and then refunded me and closed my account. Horrendous customer service. Everyone should check out other insurance companies with relatively good customer service like lemonade, prudent pet, Trupanion, and physicians mutual.

Much too long to review claims compared to other pet insurance companies.

I've been with Manypets since 2023. Never claimed anything. Recently my dog had an injury (acute pain in right leg) when traveling. Rushed him to a hospital in a different state. They took CT to rule out forign object , broken bone, ,,,. Gave him carprofen. I told the Dr. That my dog had a TPLO surgery in the opposite leg in 2023. Dr advised we made an appointment with our regular vet for CCL tear. Paid $1500 for image and visit. Claimed Odie for the 1st time. Odie requested notes from 2021 up to now. Took 2 weeks to get all those notes. They denied the claim simply because they looked for key words when reviewing the claim & found a phrase from 2023 that said pt scheduled for TPLO in 2023. That hospital never treated CCL tear, they just treated the acute pain. They draw blood and performed imaging to rule out foreign object, broken bone,,, . Spoke to someone from Odie, she kept repeating: but it says TPLO in 2023 notes! Without understanding this hospital never treated my dog for CCL tear which would include giving gabapentin, trazodone, carprofen and eventually surgery. Odie did not even consider partial coverage for the tests performed. WHAT A SCAM! Of course I am no longer a customer. Forgot to mention, Odie increased this year's premium by 32%!!