NooshReviews of getnoosh.com

Response from Noosh· Dec 14, 2025

Hi, We're sorry to hear about your experience, and we truly appreciate your feedback. Our customers can return or exchange using our returns portal (https://getnoosh.com/a/service/returns). Submitting a claim through the portal takes less than two minutes, and the customer receives a shipping label immediately after entering their information. Our team has already contacted you to make sure the return process runs smoothly and quickly. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from Noosh· Dec 10, 2025

Hi Mary, We're sorry to hear about your experience, and we truly appreciate your feedback. Like many online retailers, we rely on shipping carriers to deliver our products, and when their service falls short, it unfortunately affects the experience we can offer. Your order was picked up by USPS, and it appears to have been lost in transit. That said, unlike many stores—and even though this situation is not caused by us—we never leave our customers to deal with carriers on their own. Whenever a package is delayed or missing, we immediately take responsibility. You contacted us for the first time yesterday, and we responded that the issue had been escalated to the appropriate team for investigation. During peak times, it may take us up to one business day to respond. After reviewing your case, we discovered that we reshipped your order yesterday with express shipping and fully refunded you for the inconvenience, most likely before you wrote the review. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from Noosh· Dec 1, 2025

Hi Rachel, We're sorry to hear about your experience, and we truly appreciate your feedback. As a returning customer, you should already know that what you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. Our team will contact you to ensure that the warranty process goes smoothly and that you receive your replacement as soon as possible. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from Noosh· Nov 27, 2025

Hi, We're sorry to hear about your experience, and we truly appreciate your feedback. Like many online retailers, we rely on shipping carriers to deliver our products, and when their service falls short, it unfortunately affects the experience we can offer. Your order was picked up by USPS with all other weekend packages on the morning of 11/17, and it appears to have been lost in transit. That said, unlike many stores—and even though this situation is not caused by us—we never leave our customers to deal with carriers on their own and whenever a package is delayed or missing, we immediately take responsibility. After reviewing your case, we can see that our team has been in touch with you throughout the process. Once it became clear that the package was lost, they immediately offered to send a replacement. The reshipment was briefly delayed only because we were waiting for your preference regarding an item from your original order that went out of stock. After receiving your reply yesterday, the replacement order was packed the same day and will be shipped on the next business day. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from Noosh· Nov 26, 2025

Hi Jessica, We're sorry to hear about your experience, and we truly appreciate your feedback. What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from Noosh· Nov 23, 2025

Hi Ali, We're sorry to hear about your experience, and we truly appreciate your feedback. What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. We couldn't find a customer with your name. Please contact our customer service team at [email protected] so we can assist you in replacing your damaged product. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from Noosh· Nov 13, 2025

Hi, We're sorry to hear about your experience, and we truly appreciate your feedback. Regarding the rip after one wear, what you’re describing sounds like a product defect -we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. Regarding sizing, while our size chart is accurate for the vast majority of customers, different body types may cause some variations. Because of this, we allow our customers to try, exchange, or return any of our products. Please check your email; our team contacted you several times to try to resolve your issues on the best possible terms, but you did not respond. We will try to contact you again to ensure that you receive a replacement as quickly as possible. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from Noosh· Nov 10, 2025

Hi, We're sorry to hear about your experience, and we truly appreciate your feedback. Because this is not your first or second order with Noosh, we hope you know that what you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. Our team will contact you to investigate the problem you encountered with our warranty portal and ensure you receive a replacement as soon as possible. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team